Hello, my name is Kassi with Kohler Co. I'd be happy to answer your question. The screw attached to the R37054 will need to be removed to able to attach it to the wall plate. The hex wrench does come with the faucet or you can also use a 0.095" hex wrench. Once the unit is attached to the wall, it will rotate. If you have any other questions, please don't hesitate to contact us at 800-456-4537 Monday-Friday from 8AM-5PM CST. Thank you for choosing Kohler.
lc, my name is Sarah with Kohler Customer Service. I'm sorry to hear you're having trouble with your Mistos toilet paper holder staying attached. We're glad to help you with the replacement tool and discuss the installation to ensure this does not continue. Please call our Customer Service team at 1-800-456-4537 (M-F; 8am-5pm CST) Thank you for choosing KOHLER.
Hi dave, my name is Sarah with Kohler Co. I am glad to answer your question. The toilet paper rod lifts up on the right side so that you can slide a new roll on. You can then push the rod back down to secure into place. Thank you for choosing KOHLER.
The open gap between the arms once mounted on the hardware is about 6 5/8". Here's a photo of the hardware for the pivoting arm. It's possible that the visibility of the old mounting remnants may be diminished in part by the roll of toilet paper once installed.
Hello, my name is John with KOHLER Customer Service. I am happy to assist you with your toilet tissue holder question. We do recommend using the drywall reinforcement when mounting the tissue holder to a cabinet. For additional assistance on this inquiry, please contact our Customer Care Center at 1-800-4KOHLER. (1-800-456-4537) Thank you for your inquiry and choosing the Bold Look of KOHLER.
Yes, both looks the same. I like it , works great
Well, the directions seem poor because the pivot arm design is fatally flawed. I returned mine.
I have exactly same problem with 2 holders. The one swivel/rotating bracket is so tight, it barely rotates even when I grip both parts with 2 separate, 10" pliers. I let some penetrating oil soak into the joint between the rotating pieces -- no effect. Tried loosening the screw that connects the rotating pieces and screw is so tight, the philips head starts to strip out (what did they do, use red super-strength loctite on the threads?!) I'm returning the holders.
Design flaw. Take it back.
This is a design flaw. The pivot arm is attached by a long screw/bolt which has to be loosened. But there is no stop, so it will come loose fairly quickly. Take it back, it's a faulty product.