We are sorry to hear of the damage to your sink. The sink was damaged during shipping which, though rare, can happen. Regrettably the crack was likely hard to see prior to installation and was only noticed the next day. Of course we would be more than happy to provide you with a replacement sink. As for the finish it is definitely more of a matte finish to the surface. If your expectation was for a shiny, high gloss finish like on a porcelain or cast iron sink, this would not be the right sink. Please reach out to us at 866-45207726 so that we can be of more assistance.