Modern Krosswood Collection

The ordering process was a little bumpy at first because the installers could not install this particular brand of door. Once we were able to get the install approved the rest of our experience was amazing. Beautiful door. Perfect match for the color. Blended well with the earth tones of my house.

Pros. This is a nice door. The wood is of good quality for sure. It’s heavy! The delivery was good too. Cons. The finish quality is not great. Our exterior walls are 2x6 so we ordered the 6 9/16 jamb. What they did, was had the door prebuilt for 2x4 walls then added on for the thicker wall The threshold was not attached well. The stain bled through the plastic, lots of cleaning needed. The stain is a bit blotchy too. Would buy again. But know the quality isn’t great on finish.

Ordered the 3 lite in red chestnut. Worst stain job I've ever seen. Returning it for another but will likely have the same issue. You're better off buying unfinished and staining it yourself.

Your customer service was deplorable. I received an automated call from home depot saying that My special order door was on the truck that day and out for delivery on the that day. I had to leave for my appointment with my oncologist for my lymphoma which I am being treated for. I called your customer service with my limited amount of time to endlessly listening to one menu after another before I was able to get a real person to help, as useless as your automated system was the person was even less helpful. She new nothing about how to deal with this problem leaving me on hold over and over trying to find out what to do. Fortunately after I left I saw the over the road carrier coming down the road a few miles from my home and I was able to flag him down and he reluctantly agreed to come back the next day. Door and side panel received and this would be just a bump in the road. My contractor came by today as he is starting my job in a week, he should be ready for door and side panel in about two weeks. He discovered that the side panel was wrong. The 36" door was a right hinge facing door as orded, but the fixed side panel which was order to be On the right side of the door next to the hinge side of the door. He discovered that the mulions on the fixed panel were for a panel to go on left side of door. He now has to remove the frame and hopefully reverse them install new whether striping causing more time and expenses. Reaching out to home depot is a waste of time. PS - door will look great. Writing this review is the same, I'm done with home depot. In-store or On line.

Yes and door looks great need to get it installed which will be shortly

We received the door in great condition. We have primed and painted. It looks. Wonderful.