Hi, John. We recognize your reviews, and we understand why you would feel frustrated regarding the issue with your LG appliance. We appreciate the time you're taking to communicate and share about your experience. Allow us to help you further with this, please send us a private message on Facebook or Twitter at @LGUSSupport, or call our service line at (800) 243-0000, and it would be our pleasure to see what we can do to assist you with this. -Cazz