Hello CasaMarabella and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with the out of box condition of the faucet and with the installation of the first Moen Adler Single-Handle Pull-Down Sprayer Kitchen Faucet with Power Clean and Reflex in Spot Resist Stainless that you purchased. What you experienced is not consistent with the quality we strive to provide. Should you require any additional assistance with your Moen Adler Single-Handle Pull-Down Sprayer Kitchen Faucet with Power Clean and Reflex in Spot Resist Stainless, you can contact Moen directly under the product lifetime limited warranty. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.