Hello Batman thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the BH3886CH Genta LX 6.88 in. Hand Towel Bar in Chrome did not meet your expectations. The product should be secure once installed with the mounting anchors and brackets.
As the original purchaser of the product, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).