Hello AnnaAL and thank you for the feedback you posted on the Home Depot website for the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black. We are sorry to hear of your experience with your installation of the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black. The Moen Genta LX Pivoting Toilet Paper Holder in Matte Black has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black did not meet your expectations. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.