$1995
- Pivoting arm makes reloading paper easy
- Durable zinc construction
- Matching MOEN faucet and accessories available
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Product Details
Specifications
Questions & Answers
14Questions
Q:What size Allen eyeing do I need top tighten the holder back to the mount. The little holes loved at the bottom of each arm.
by|May 7, 2023
1 Answer
Q:You have 4 of these items
by|Dec 14, 2022
1 Answer
Q:What is the difference between the Moen Genta and the Moen Genta LX toilet paper holder?
by|Nov 26, 2022
1 Answer
Q:How do you install the The Moen BH3808BN Genta Pivoting Toilet Paper Holder? There is no instilla...
by|Apr 4, 2021
2 Answers
Showing 1-4 of 14
May 26, 2023
Do not buy unless walls perfect
Pivoting seems great, but if you are not installing perfectly, the arm will release each time you have slight pressure because it is maybe a small fraction off the catch. Impossible to know until holes are drilled and installed. Apparently no non pivoting black toilet paper holder from moen to reuse the inner hardware if you have the problem either. Very disappointing. Oh and their customer service has no advice for how to improve alignement. Not helpful in the slightest.
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Response from Moen Plus SupportMay 27, 2023
Hello AnnaAL and thank you for the feedback you posted on the Home Depot website for the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black. We are sorry to hear of your experience with your installation of the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black. The Moen Genta LX Pivoting Toilet Paper Holder in Matte Black has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear the Moen Genta LX Pivoting Toilet Paper Holder in Matte Black did not meet your expectations. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
May 14, 2023
Doesn't latch well.
The way the arm latches into the base is not hooked in any way so that any leverage against the arm allows it to bump past the post and drop down allowing the roll to fall off. I used the mounting paper template and it was slightly misaligned, so there is little room for installation error. After mounting the swinging arm wasn't 100% flush with the wall, so when it closed, it was a few mm away from the post it rests on. I am going to go with a different brand.
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Response from Moen Plus SupportMay 15, 2023
Hello Adam and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Genta BH3808BL LX Pivoting Toilet Paper Holder in Matte Black did not meet your expectations. The mounting post will need to be repositioned at the correct distance to correct the issue. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Nov 7, 2022
Love the Genta line!
This was perfect! I purchased the faucet first and went from there.There isn't a towel ring to match this set. Moen says one will be out very soon. I went with the Genta line for my master bathroom as well.Â
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Aug 31, 2022
The black finish is coming off on the top edge
I have purchased the fixtures for the master bathroom to go with the Genta line. Sadly, less than 3 months and the finish is coming off.
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Response from Moen Plus SupportSep 8, 2022
Hello Deev and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with your Moen Genta Matte Black Pivoting Toilet Paper Holder. What you experienced is not consistent with the quality we strive to provide. As the original purchaser of the Moen Genta Matte Black Pivoting Toilet Paper Holder, you can contact Moen directly under the products warranty. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
Customer review from moen.comJul 7, 2022
Roll Falls Off
I bought the faucet and matching toilet paper holder even though it was a higher price. After two years, one person home - the pivot function is so loose that it won’t hold a roll of paper. Very disappointing!
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Response from Moen Plus SupportJul 12, 2022
Hello Deb and thank you for the feedback you posted on the Moen website. We are sorry for the difficulty you are experiencing with your Moen Genta Chrome Pivoting Toilet Paper Holder. What you are experiencing is not consistent with the quality we strive to provide. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
Customer review from moen.comApr 5, 2021
Looks nice, but doesn’t work
Good idea in theory. I was excited to not have a spring loaded toilet paper holder. However, every time I pull toilet paper off the roll falls off. It needs to be tightened constantly so this doesn’t happen. There should have been some sort of hook on the inside of the knob to prevent this. Major design flaw and I would not buy this again. In fact, I’ll probably end up replacing it.
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Response from MoenApr 12, 2021
Hello Shnukles we are sorry to hear your Moen Genta Pivoting Toilet Paper Holder in Matte Black is loose for you. What you are experiencing is not consistent with the quality we strive to provide. As the original purchaser of this Moen Genta paper holder, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.
Jun 3, 2019
I purchased Genta bathroom accessories last year and loved them so I ordered more for the master ...
I purchased Genta bathroom accessories last year and loved them so I ordered more for the master bath. Sadly Moen must have changed the style and quality. They aren't as heavy or as large. The back of the toilet roll rod is open and edges are almost sharp so toilet paper will not roll smoothly. The entire "look" is different from what I previously purchased. If they contractors hadn't thrown out the boxes these came in I would have returned them. They just look cheap.
First 2 pictures are of the "new" design. Notice 1st pic shows hollow/open back. Old design are shown as 3rd and 4th pictures. Sizes are changed as follows: Old design 11" x 2 1/4" & 8 1/2" x 2 1/4". New style: 8-1/2" x 1-3/4" & 8" x 1- 3/4".
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Response from MoenJun 5, 2019
Hello KCBear and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Genta pivoting paper holder and matching hand towel bar did not meet your expectations and we hope you will contact us for warranty assistance with this product. Please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Aug 18, 2017
After a mix-up in the delivery, we finally received our new toilet paper holder. My wife is happ...
After a mix-up in the delivery, we finally received our new toilet paper holder. My wife is happy because we are constantly getting the extra large double toilet paper rolls and the new Genta chrome pivoting toilet paper holder handles the double rolls with ease. The good part is the new roller can use the same mounting holes as the old roller making installation simple. Only problem is the new roller mount is round and smaller and I had to sand and paint the spot around the old square toilet paper holder. Its nice to lift up and drop on the new roll. Would recommend.
by
Jul 24, 2017
Please see my review of the Genta 18 inch towel bar and cautions about very carefully leveling an...
Please see my review of the Genta 18 inch towel bar and cautions about very carefully leveling and placing the paper template that is part of the instructions. The mounting pieces need to be plumb so drill with a small pilot hole to hit dead center on the template markings. Since this is a pivoting paper holder and the crossbar must meet the non-crossbar end piece precisely, you must pay great attention to drilling and mounting and you may have to make a very slight adjustment to the screws holding the mounts, which have a tiny bit of play in the screw holes to get the final appearance to look just right. An in-level wall could also create a slight misalignment that affects appearance but probably won't keep the pieces from engaging. Just want to make sure you approach installation with the idea of taking time to be precise to avoid time consuming mistakes.. Best to locate one end mount at a stud if at all possible for a more sturdy installation. Please note that the template shows ALL accessories in the line and the towel ring/bar is about one inch different in width. Make sure you drill the correct holes. I put a piece of tape over the towel ring location so I wouldn't accidentally pick the wrong holes.
The finish quality and look of this piece is quite nice and modern like the other pieces in the line. The metal gage is more than adequate and doesn't have that flimsy feel that some less expensive bathroom accessories have. I am pretty sure this will accommodate oversize toilet paper rolls although I have not tried any. Even though this line only comes in chrome right now, that's not a negative to me since I think of chrome as the finish that is always in style and very durable and cleans to a sparkle quite easily. Price is quite reasonably for an item of this quality. My towel ring is due in about a week and then I can complete the entire powder room update. I am very pleased with the updated look.
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May 8, 2023
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