Hello SCOTT and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you have experienced with the multiple Moen Posi-Temp Stop Tube Kit in Chrome that you purchased. As the original purchaser of the Moen Posi-Temp tub/shower, you can contact Moen directly under our Lifetime Limited warranty. Our Lifetime Limited warranty provides parts free of charge to the original tub/shower product purchaser. If you are not the original purchaser of the Moen tub/shower product, you would still be covered under our One year parts warranty for the purchase of the Moen Posi-Temp Stop Tube Kit in Chrome. Both the Moen Lifetime Limited warranty and the One year parts warranty do not cover reimbursement for purchased parts/products. Moen product specialists would be happy to work with you to trouble shoot the handle issue you are experiencing and they would work to find a satisfactory warranty resolution. Please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.