Hello John C and thank you for the feedback you posted on the Home Depot website. We take pride in the quality we strive to provide at Moen and are disappointed to learn of the trouble you experienced with the Moen Refresh 7-spray 9-inch Dual Shower Head and Handheld Shower Head in Chrome. As the original purchaser of this product, you could have contacted Moen directly under the product’s Lifetime Limited Warranty. We would have appreciated the opportunity to show you that we stand behind our products. While we understand that you have returned the product, we certainly hope you will give us a try again in the future. If you have additional concerns or questions, please feel free to call us at 1-800-289-6636. We are available Monday through Friday from 8:00 a.m. - 7:00 p.m. Eastern Time.