Hello,
Thank you for your feedback and for bringing this to our attention. We're so sorry to hear of your less satisfactory experience with Nature's Generator 1800w, this is not the type of experience we want you to have. We hope you will accept our sincerest apologies.
If you don't mind, please contact our support team at (800) 975-7909, or email us at support@naturesgenerator.com so we can assist you to troubleshoot the issue you're encountering with your generator.
Sincerely,
Nature's Generator Support Team