Hello TSca - Thank you for your purchase and for taking the time to provide your feedback of our product.
We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
Please feel free to reach out to us directly at 800-913-8999 or wecare@nexgrill.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services!