Product Details
Specifications
Questions & Answers
3Questions
Q:Why does it say not intended to repel mosquitoes? Isn’t this a mosquito repellent?
by|Jun 26, 2021
3 Answers
Q:I have a question. Why does a company that is branded to repel insects make a citronella candle ...
by|Jul 3, 2020
5 Answers
Q:what's the percentage of citronella
by|Mar 10, 2019
5 Answers
Showing 1-3 of 3
Jun 24, 2021
Another sad story
One wick was accessible and functional. The others, no matter how hard we tried, could not be cleared of the wax enough to light. Not one time.
by
Response from offpwrApr 21, 2022
I'm so sorry to hear of your disappointment with our OFF!® Citronella Candle. So we can make this right, please give our team a call at 1-800-558-5566 (Monday through Friday 8 AM to 5 PM CT) and provide this reference number: 020473139A. - Hanna, SC Johnson Consumer Care
Customer review from off.comMay 6, 2021
Complete and utter garbage
Used once. Once I blew the candle out and the wax was soft, two wicks disappeared. Candle won't stay lit with one wick. Tried to find the other, and made a mess
by
Response from offpwrApr 21, 2022
Hello. We're sorry to hear what happened with OFF® Citronella Bucket. We wouldn't expect this from our product, and have shared your feedback with the team. So we can best assist, please give us a call at 1-800-558-5252. We're available Monday through Friday from 8 AM - 5 PM CT. Your reference number is 020312111A. - Meghan, SC Johnson Consumer Care
Customer review from off.comAug 7, 2020
A waste of money
I used this daily for less than a week and all the wax has gone up and around the wicks. I can't even find them and I have more than half the wax left which now makes it useless.
by
Response from offpwrApr 21, 2022
I'm so sorry about this. So we can best assist, please give us a call at 1-800-558-5252 (weekdays from 8 AM to 5 PM CT) and provide reference number: 020182075A. Or feel free to write us anytime here: https://contact.scjbrands.com/en-us. - Skye, SC Johnson Consumer Care
Customer review from off.comJul 23, 2020
Misleading
When most people see the OFF! brand, they usually assume the product keeps insects OFF or away from the area. HOWEVER, the packaging of the candle indicates the candle will NOT repel mosquitoes. Shame on me for not reading the package, but shame on the Johnson Company for marketing this product alongside of other repellents.
by
Response from offpwrApr 21, 2022
Thank you for the feedback. Our OFF!® Citronella Candle is specially designed to provide ambiance and décor to your patio and outdoor living areas. I'm so sorry about the confusion with this, but rest assured your feedback has been heard. So we can talk more, please give us a call at 1-800-558-5252 (weekdays from 8 AM to 5 PM CT) and provide reference number: 020182788A. Or feel free to write us anytime here: https://contact.scjbrands.com/en-us. - Skye, SC Johnson Consumer Care
Customer review from off.comJul 18, 2020
Complete Scam
Yes it says in small print Not Intended for Mosquitos but it is literally sold next to all of the Off products at Home Depot.
How is this tolerable, SCJohnson?
Never buying Off again. Shame on me for trusting Off and SCJohnson (apparently a family company that tries to mislead customers).
by
Response from OFF!_Product ExpertJul 20, 2020
Hi there – we appreciate your feedback and you can be certain it was shared with my team. All of our OFF!® products are designed for outdoor use which is why most stores place them together. We do offer other outdoor area products that repel mosquitoes. So we can find the best one for you, give us a ring at 800-558-5252. We're available Monday through Friday from 8 AM to 4 PM CT. Or, visit OFF.com and click contact us at the bottom to email us. Your reference number is 019950571A. – Brooklyn, SC Johnson Consumer Care
Jun 2, 2020
10 minutes the flies are gone
After lighting this candle, it took 10 minutes or so and then just like that no bugs on the patio. We had a table of 10 outside that this covered and protected completely even with food and drinks sitting out. Will be picking up a few more for the summer ahead. The photo attached is after the forst 3 hours of buring all three wicks the first night we used it.
by
May 30, 2020
Works great! I was amazingly surprised how good it works!...
Works great! I was amazingly surprised how good it works!
by
Apr 7, 2020
Bad product placement
I was going to write a review on how poorly this is for repelling mosquitoes but realized by the comments and the description that it’s just a candle. So here is my review on a candle. The wicks are too small and the lightest wind blows them out. It definitely didn’t last the 50 hours as described. I had asked my wife to but a mosquito candle and she purchased this “Off brand candle” in the mosquito isle with other mosquito repellants. If it doesn’t repel mosquitos then it needs to be in the “candle isle” I wasn’t aware that Off made just candles. Bad product placement on someone’s behalf. It attracted more bugs than it repelled.
by
Jan 31, 2020
Why sell this candle next to the bug spray items??
Just got home from the store and proudly gave this candle to my wife since we enjoy our backyard patio but hate mosquitos. My wife laughed when she pointed out the small print about "not intended to repel mosquitos"!?? What the heck??? Ever since I was a kid my family has always purchased the OFF Brand bug repellents, so I am baffled why these candles are even manufactured by OFF/SC Johnson?? and why are these candles sold on the same shelf with the numerous bug repellent products with the OFF branding?? Very disappointed SC Johnson!
by
Response from offpwrApr 21, 2022
I'm so sorry to learn of your disappointment. Our OFF!® Citronella Bucket Candle is specially designed to provide ambiance and décor to your patio and outdoor living areas. Because your recent purchase didn't meet your expectations, we'd appreciate chance to assist further. So we can, please give us a call at 1-800-558-5252 and provide reference number: 019731469A, we're available Monday through Friday 8 AM to 6 PM CST. Or we welcome you to send us an email anytime here: https://contact.scjbrands.com/en-us. - Skye, SC Johnson Consumer Care
Customer review from off.comSep 9, 2019
Kind of repels, wicks get hidden, best used as advertised
These probably work best for parties as advertised, they put off some mosquitoes and Ive taken maybe 1/2 the bites I would without it, so it works *kind of*. For the first few uses. The wicks of course only burn a certain radius (physics beyond much control) so the rest of the "wax" (softer and more lotion-y than regular wax) stays unmelted on the sides. It's so much softer than regular wax that outdoor heat can melt it with no fire needed, covering the wicks completely. It's really just design failure as far as I can tell. If you do get these, only get them for parties or events as advertised and keep them indoors when not in use so the rest of the wax doesnt cover the wicks.
by
Response from offpwrApr 21, 2022
I'm so sorry to learn of your experience. Please know this certainly isn't something we'd expect. So we can best assist, please send us a quick email here: https://contact.scjbrands.com/en-us and provide reference number: 019669510A. Or we welcome you to give us a call at 1-800-558-5252 (weekdays from 8 AM to 6 PM CT). - Skye, SC Johnson Consumer Care
Customer review from off.com
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