Dear Customer, Sorry to hear about the issue you faced. Please contact us at sales@pfwaterworks.com and we will so our best to address your concerns including offering a replacement or alternative options. This product is a strainer stopper and installs and installs exactly like a regular stopper. If the amount of hair in the strainer is more than its capacity, it can reduce the flow. The purpose is to remove the stopper and remove the hair. This may be inconvenient but the benefit is that the hair would not go down and potentially cause a clog down the line. Please do reach out to us and we can offer you alternate options as this product may not be suitable for your situation. Thanks.