Hello Disappointed,
Thank you for sharing your experience with us. We want to help you with your faucet, and you didn’t have to buy a new faucet. As the original purchaser, your faucet is backed by Pfister's Pforever warranty, which covers the finish and function for as long as you own it, and we could have sent you the new handle replacements to replace the sticky handles. We have experienced some intermittent connectivity issues on our phone lines, and we appreciate your patience. Our phone lines are also open on Saturdays from 6:30 AM to 2:30 PM PST. Mondays and Tuesdays are usually our highest volume days, especially after holidays. Please give our Support Team a call again at 1-800-732-8238, and we'll be happy to assist you with your faucet. We hope to hear from you soon.
Thank you,
Pfister