Pfister responded to this question. I called their number and within a week they sent me a whole new soap dispenser. I love the dispenser, but now I am a loyal customer too! I love a company that stands behind their product AND their customer!
Thank you for your interest in Pfister model KSD-IHBB. For additional options please visit your local home improvement special order counter. Thank you, Pfister Support Team
It is not recommended to make any installation changes outside of what is outlined in the installation manual. Any alterations made to item will void the Pfister warranty.
The material of the product is metal.
Pfister Model # 950-304SL Soap dispenser does come in the Polished Chrome 950-304A, Stainless Steel 950-304S and Tuscan Bronze 950-304Y. Please visit Home Depot special order counter for availability.
Pfister Model # 950-304SL requires a 1-3/8" in diameter hole on the deck for installation.
The height of this product is 11.94 inches.