Hello Nate,
We're sorry to hear that you encountered some difficulties with the installation of your faucet. A universal tool can be purchased if needed, but the tool can also be sent to you at no cost by calling our support line. As the original purchaser, your faucet is backed by Pfister's Pforever warranty, which covers the finish and function for as long as you own it. If in the future you need parts or any warranty assistance, please give us a call at 1-800-732-8238, and we'll be happy to help!
Thank you,
Pfister