Anson 32 in. Wood Burning Steel Fire Bowl in Gray

Be warned that this product will rust badly, very quickly. This isn't noted anywhere on their website or any of these 3rd party sites where they sell this fire pit. It started rusting within the first month and has gotten rapidly worse. I've only had it for 6 months and it's rusted pretty badly. I can only upload 2 images, but you can see in the pictures below. I've contacted Real Flame, the manufacturer and the lady who I was able to contact has offered no help in the matter. Probably one of the most disappointing customer service experiences I've had in a long time. Here is what she said: "We want to apologize for the issue in hand, this unit will rust overtime and we believe the reason that you are seeing this a lot faster is due to the fact that you are so close to a salty body of water and the salt being in the air with the moisture surrounding. We do apologize but there is nothing we can further assist you with in regards to this unit." ..... I don't live near the ocean. My guess is that they are trying to come up with any possible excuse to use it as a way to get out of reimbursing me for the unit. Considering there are no environmental factors here, the only thing I can think is that there is a defect in the powdercoating process. I am very familiar with the powdercoating process as I use it in my industry all the time and this sort of rapid degradation should not have been experienced, if at all. Take it from me and go elsewhere for a fire pit. It's a nice looking unit at first, but it won't stay looking like that for long. What's worse is that Real Flame does not stand behind their products or customers. I may have been duped and out of luck at this point, but can at least offer other potential customers a fair warning. I even offered to exchange it and pay significantly more for the Baltic 36in Square Fire Pit, but they wouldn't accept that option either. (Though, on this website, I saw a couple customer reviews stating the exterior flaked off.)

Rating provided by a verified purchaser

Looks great. Haven’t used it yet.

Packaging was very well done. Instructions were clear. This unit is very sturdy, works great!

This was easy to assemble and looks lovely on our patio. Great purchase.

This wood burning firebowl, has very clean modern lines. We are very happy with it. It is shallow enough to have a good view of the flames. The cover is a great safety feature.

I have had this for a full year. It remains outdoors here in Chicago. No rust at all. My only worry is if someone comes to steal it lol. This is my 6th fire pit, and my favorite. Forget it. Your resolution restrictions are taking too much of my time. i'm out. lol

We just received this pit and are very pleased. Was skeptical after reading some of the reviews. All parts were included and instructions were easy to follow. Love the color, design and quality.

Product was missing brackets to mount. The rust color was awful and uneven. It looked like it had been pulled from someone’s backyard after a decade a misuse. Needless to say, product was returned.

Easy to assemble