Gladiator 50 Gal. Medium 12 Year 5500/5500-Watt Smart Electric Water Heater with Leak Detection and Auto Shutoff

A:  Hi boxcar27 and thank you for your question. LABOR, SHIPPING, AND PROCESSING COSTS After the three (3) year Full Warranty expires, the nine (9) year Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in- warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s) is located: such as a local Rheem water heater retailer. You must pay any local freight charges, including the cost of return- ing the failed water heater, or defective component part(s), to a convenient shipping location (selected by Rheem): such as a local Rheem water heater retailer. Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem water heater, or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

A:  Hi LynEifler and thank you for your question. Rheem uses manufacturing resources from around the world to deliver the best quality product at the best value. The model about which you are asking may have been assembled in either the U.S. or Mexico depending on demand conditions, with materials sourced from the U.S. or other locations.

A:  Hi SouthernYankee and thank you for your question. for technical issues, please call the number on your unit or in your user manual.

A:  Hi Mike and thank you for your question. This water heater must be installed in accordance with these instructions, local codes, utility codes, utility company requirements or, in the absence of local codes, the latest edition of the National Electrical Code. It is available from some local libraries or can be purchased from the National Fire Protection Association, Batterymarch Park, Quincy, MA 02269 as booklet ANSI/NFPA 70. Location Locate the water heater in a clean dry area as near as practical to the area of greatest heated water demand. Long un-insulated hot water lines can waste energy and water. Place the water heater in such a manner that the thermostat and element access panels can be removed to permit inspection and servicing such as removal of elements or checking controls. The water heater and water lines should be protected from freezing temperatures. DO NOT install the water heater in outdoor, unprotected areas. Make certain the floor underneath the water heater is strong enough to sufficiently support the weight of the water heater once it is filled with water. CAUTION: The water heater should not be located in an area where leakage of the tank or connections will result in damage to the area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended that a suitable catch pan, adequately drained, be installed under the water heater.