Wireless Alarm Home Security Kit (5-Piece) (2nd Gen) with Wired Video Doorbell

A:  Hello Geaux, Great question. This is the Ring Video Doorbell Wired that comes with this kit. The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring’s most affordable doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information. If you have any additional questions or concerns, we kindly ask that you reach out to our Ring Community forum, to have a more hands-on experience with other users like yourself: https://community.ring.com/. Thank you, Jamila with Ring.

A:  Hello Jim S, Great question. A smartphone device that is iOS 12 or later, Android 6.0 or later is needed for the Ring App to work as intended. Please see our help center article for more information regarding the Ring Alarm: https://support.ring.com/hc/en-us/articles/115005025306-Ring-Alarm-System-Basic-InformationFor any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring

A:  Hello Cheryl, Great question! Yes, if you subscribe to a Ring Protect plan, your Base Station will have cellular backup to protect your home even if the internet goes down. The Base Station also has a 24-hour backup battery that will switch on when your power goes out. A Ring Protect subscription with professional monitoring is required to have cellular backup. When your internet goes down, your Ring Alarm will automatically switch over to cellular backup. You may have limited app functionality while your Base Station is on cellular backup, but you can still arm and disarm your Ring Alarm. If you have professional monitoring, cellular backup will ensure the signal gets out. Here is a helpful article with more information regarding the Base Station, and it's wifi and Ethernet compatibility: https://support.ring.com/hc/en-us/articles/360040525211-Ring-Alarm-Base-Station. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm cellular and battery backup questions. Thank you, Alexis with Ring