We're sorry to read about your disappointment with Scotts Turf Builder Lawnsoil and appreciate your feedback.
Most of our soils, especially potting mixes and garden soils, are made of composted forest products and contain very little if any actual soil. Composted forest products provide high organic content and nutrients without the concern for soil compaction which often occurs with potting mixes composed primarily of actual topsoil. The coarser material allows for air to reach the roots of the plant which improves plant performance. While small pieces of bark and twigs are intentional components of our growing media, including potting soil, garden soil, lawn soil, topsoil, etc., you should not find large pieces of wood or bark.
We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.