Hello,
Thank you for your message.
We are awfully sorry that this has happend! We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email within 24 business hours. We are also available 7 days a week at 1-800-932-9344. Thank you!