A:  I don’t know  But my garage door is for two cars  And it’s working fine 

A:  Hi Stev, the opener is not rated by weight it will pull open, the weight of the door is controlled by the torsion spring. By adjusting the spring so that the door is balanced, the door is moved by the spring. When the door is properly balanced, you should be able to open and close the door manually with minimal force.

A:  Hi Rusty To install it on a 9' high door you will require the 10' extension kit which is listed online below the opener. https://www.homedepot.com/p/SkyLink-Chain-Drive-Tube-Rail-Extension-Kit-for-10-ft-Garage-Doors-ATR-Series-XR-010C/311870726 This will allow the door to fully open.

A:  There website is www.skylinkhome.com and their customer service line is 800-304-1187. 

A:  No you have to remove all parts of the old garage door opener and install the new one  It may be possible that the place of attaching it to the roof of the garage is different from the previous one, and this is what happened to me, so you have to find a way to connect it to the roof in a tight way

A:  No. You get a new center track, which the new motor mounts to. You take off the old track. You more than likely will have to install new brackets to the garage ceiling. The front bracket that attaches to the back of the garage door wall is included with the new center track. You might have to drill new holes for that. There is no change to the side door rails.

A:  No, it will not work with any existing track and rail systems other than Skylink tube rail system. The unit comes complete with a new rail and chain for a 7' high door and all accessories.

A:  Hi Bill Please contact our customer support at 1-800-304-1187 M-F 9am to 5pm EST for troubleshooting and support.

A:  I don’t have this problem with my garage door opener  Since I installed l don’t have any problems with it  It’s work good  I can control it from my phone and from the remote control and from outside door control board.   So both the Bluetooth and Wi-Fi are working good