Hello Doratex. We regret to hear your purchase was not satisfactory. Hopefully, you were able to gather the needed part. As the box was opened, perhaps it was removed at some point. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST). Kindly, Anna