Tricia, I apologize for the less than completely satisfied feeling you are left with, but this is not the norm for our Sun-Ray umbrellas. Did you reach out to our customer service team @ ezreplacement.com to discuss your issues? Our contact info should have been clearly shown on the front page of your manual. This should be an easy claim for a replacement canopy under the warranty. Please reach out. No one should be left with such a negative view of our products, as we take great pride in providing the best quality and value, backed by first class customer service and support. We appreciate your business. Please allow us a chance to prove it to you.