A: Hi Jess, You would turn the handle counterclockwise for hot and you would see the red dot on the top of the handle pointing towards the spout. You would turn the handle clockwise for cold and the blue dot would then be pointing towards the spout. If water comes out the exact opposite of what it should be, we advise to switch the hot and cold water supply hoses connecting to the copper pins of the faucet. The copper pins may have been mislabeled and we sincerely apologize for the inconvenience. Warm regards, Vigo Product Support
A: Not sure without seeing. I’m assuming turning left is hot and right is cold by line in front. Possibly the internal lines are twisted or the valve inside is reversed mistakenly at the factory. The easy fix is to hook the water lines up opposite from current. Hope it helps. Mine work great!
A: Beatriz, thank you for your inquiry. VIGO has its factory in China.
A: Thank you for your inquiry. The matching deck plate for the VIGO VG01045CH would be model VG17000CH. The deck plate measures 5 1/2" L x 2 1/8" W x 3/8: H.
A: Good morning Carole, Thank you for contacting VIGO Industries. You would be able to use any drain assembly with the faucet as long as it is compatible with your sink. We do offer 3 drain assembly, we have a pop up without overflow, model VG07000(finish), we have a pop up with overflow, VG16002(finish) and we offer a sink grid drain, model VG07001(finish). Thank you
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