Internet #300358962

Model #WGRGHNG199

11 GPM High Efficiency Natural Gas Tankless Water Heater with Built-In Recirculation and Pump

  • 12-year limited warranty on stainless steel heat exchanger
  • Built-in recirculation pump with no minimum flow rate
  • Energy Star certified
  • See More Details
$152775

Frequently Bought Together

+
+
Price:
$152775

Product Overview

This Westinghouse 11 GPM natural gas outdoor tankless water heater combines the best elements from a tank and tank-free unit. It provides a small amount of storage while producing hot water. With a space-saving outdoor design, this water heater can be wall mounted. It features a built-in recirculation and pump. The Energy Star-certified unit’s building recirculation modes include pulse, smart-auto learn and time sequenced. It is constructed with a high-grade stainless steel heat exchanger that resists corrosion and adds longevity. For California and Utah residents, this water heater meets or exceeds Ultra Low NOx emission requirements.
  • California residents
  • Energy Star certified with uniform energy factor of 0.92 UEF (96% thermal efficiency)
  • Built-in building recirculation modes: pulse, smart-auto learn and time sequenced
  • Wall mount unit for space saving installations
  • Ultra-low NOx combustion system CA and UT compliant
  • Easy to use LCD display which allows the user to set the water temperature
  • Durable stainless steel 3.5-gallon fire tube heat exchanger
  • Anchors and wall mounting brackets included
  • Zero dual flow activation (temperature and flow)
  • Bottom connections for versatile installations
  • 12-year residential or 5-year commercial limited warranty
  • For indoor use only; outdoor models are available
  • Click here to learn more about Eco Options and Energy Efficiency



  • Click here for more information on Electronic Recycling Programs

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

Compare Similar Tankless Gas Water Heaters

Performance Platinum 9.5 GPM Natural Gas High Efficiency Outdoor Tankless Water Heater
current product
11 GPM High Efficiency Natural Gas Tankless Water Heater with Built-In Recirculation and Pump
11.1 GPM Residential Indoor/Outdoor Built-In Recirculation Pump Natural Gas Tankless Water Heater Max 199,900 BTUHSuper High Efficiency Plus 11 GPM Residential 199,000 BTU Natural Gas Exterior Tankless Water Heater
BrandRheemWestinghouseNORITZRinnai
NamePerformance Platinum 9.5 GPM Natural Gas High Efficiency Outdoor Tankless Water Heater11 GPM High Efficiency Natural Gas Tankless Water Heater with Built-In Recirculation and Pump11.1 GPM Residential Indoor/Outdoor Built-In Recirculation Pump Natural Gas Tankless Water Heater Max 199,900 BTUHSuper High Efficiency Plus 11 GPM Residential 199,000 BTU Natural Gas Exterior Tankless Water Heater
Price
$116999
$1298.00
Save $128.00 (10%)
$152775
$182091
$186772
$2075.25
Save $208.00 (10%)
Ratings
(253)
(22)
(1)
(67)
Gas TypeNatural GasNatural GasNatural GasNatural Gas
Flow Rate @ 45 F Rise (gallons/min)8.58.58.6 gal (US)/min8.5
Indoor/OutdoorOutdoorIndoorIndoor,OutdoorOutdoor
Application TypeResidentialResidentialResidentialResidential
Water Heater FeaturesUltra LoNoxUltra LoNox,Wall MountedLoNox,Wall Mounted,WiFiFreeze Protection,Wall Mounted,WiFi
Total BTU199900 Btu199000 Btu199900 Btu199000
Fuel TypeGasGasGasGas
View ProductView ProductView ProductView Product

Specifications

Dimensions

Product Depth (in.)
23 in
Product Height (in.)
21
Product Width (in.)
39.5
Vent diameter (in.)
3
Water Connection Size (in.)
.75"

Details

Application Type
Residential
Commercial/Residential
Residential
Finish Family
Gray
Flow Rate @ 35 F Rise (gallons/min)
11 gal (US)/min
Flow Rate @ 45 F Rise (gallons/min)
8.5
Flow Rate @ 55 F Rise (gallons/min)
6.9
Flow Rate @ 65 F Rise (gallons/min)
5.9
Fuel Type
Gas
Gas Connection Size
.75"
Gas Type
Natural Gas
Heat Exchanger Warranty
12 Year
Indoor/Outdoor
Indoor
Maximum Temperature (F)
140
Minimum Activation Rate (gpm)
.5
Minimum Temperature (F)
100
Pack Size
1
Product Weight (lb.)
155 lb
Required Volt Connection
120 volt
Returnable
180-Day
Total BTU
199000 Btu
Uniform Energy Factor
.92
Vent Type
Single Wall
Water Heater Features
Ultra LoNox,Wall Mounted
Wattage (watts)
0

Warranty / Certifications

Certifications and Listings
ETL Listed
Labor Warranty
No Warranty
Part Warranty
5 Year

Questions & Answers

78Questions17Answers

can the recirc pump be turned off

Asked by pump May 13, 2020
0
Answers

Can this unit be used on an inground pool with a salt grnerator

Asked by Corvette63 May 4, 2020
1
Answer

No, it is not designated for use on an in-ground pool with a salt generator.

For the condensation water drain - is there a pump, or is the drain gravity fed only?

Asked by RobK January 23, 2020
1
Answer

The condensation drain is gravity feed.. System works really well, so far have a year with it and no problems

What is the WiFi function used for, and how does one setup the WiFi?

Asked by Drobba April 22, 2019
1
Answer

Hello, Thank you for your inquiry. Unfortunately, this unit does not come with WiFi capabilities. If you have any additional questions, please feel free to contact technical support at techsupport@westinghousewaterheating.com. Thank you, Westinghouse Team

Can I not use the circulating pump?

Asked by Vishnu March 29, 2019
4
Answers

Yes. But don't do tankless. You'll regret it.

What is the average cost per month to run the tankless water heater?

Asked by kes2020 February 24, 2019
2
Answers

We are into the start of our 3rd year on this unit. We are running it strictly as an on demand water heater which means when you turn on the hot water it takes a while to heat up, but once it does, it stays hot until you turn it off. We are probably using more water this way, but what's more expensive - water or gas? Running the water heater this way we are saving at least 50% or more on our gas bills (the unit has already paid for itself). This has a recirculating mode which along with an add on device (bypass valve) allows you to have almost instant hot water whenever you need it at the times you program the unit, however, this will increase your gas consumption and costs. The unit has been maintenance free so far. Would not hesitate to do this again. We will never go back to a standard "tank" water heater.

What are these rated at for annual propane cost? Tank heaters have an annual NG or LP cost of op...

Asked by spydie December 1, 2018
3
Answers

Hello, There are several factors to consider when trying to determine annual propane cost like the area in which the unit will be operating, total annual CCF used (hundred of cubic feet) or gallons used in this case, output setting desired etc. Thank you

What is the benefit of having an outdoor tankless water heater over an indoor one

Asked by cyndal November 29, 2018
3
Answers

Mostly preference. In replacing our 50-gal water heater, I chose to install an outdoor tankless to create more space in our garage. Also, I believe that I would have had to change the roof venting system if I installed an indoor tankless.

can you recommend a plumber company to connect this product

Asked by Chino October 26, 2018
1
Answer

Chino: Thank you for your recent inquiry with The Home Depot. For more information on water heater installation, please call us at 1-855-650-2786 for pricing and availability. I've also included the following link for additional installation details. Thank you for shopping Home Depot. http://www.homedepot.com/webapp/catalog/servlet/ContentView?pn=SV_HS_Water_Heaters&storeId=10051&langId=-1&catalogId=10053

The unit gives error code 11. looking for authorized repair person. The unit is still under warra...

Asked by pam September 29, 2018
1
Answer

Sorry you are having issues. Were they resolved? Email us if you need help. --Tashay

11 GPM High Efficiency Natural Gas Tankless Water Heater with Built-In Recirculation and Pump - page 2

Customer Reviews

  • 22 Customer Reviews
  • 3 out of 5 stars overall
50% of customers recommended.
Overall Ratings
5star-icon(8)
4star-icon(3)
3star-icon(1)
2star-icon(1)
1star-icon(9)
Sort By:
Have had this Water Heater installed and running for a year now. We have had no issues with it. W...
Ease of installation :
4
Quality :
4
Value :
4
Have had this Water Heater installed and running for a year now. We have had no issues with it. We are a family of 8 with; 3 1/2 bath, Washer machine, Dishwasher, and 6 sinks in our house. We can run the washer, dishwasher, sink, and shower with no issues in this unit keeping up. We have never lost hot water. **PLEASE READ** I installed this unit myself. I read over the entire manual probably 12 times before even taking this unit out of the box. There are a lot of details, instructions, and specifications you NEED to follow for this unit to work sufficiently. Don't go by knowledge just follow exactly what the instructions say and you will love this unit. Important notes are the intake and exhaust levels as well as proper room and temp where this unit is stored. There is maintenance that needs to be performed monthly and yearly. Make sure you do it.
Was this helpful?
1
0
junk
Had one installed in a new home after about 5 months use. It began leaking internally. Westinghouse sent me a new replacment. Now after about 7 months ise on this one l, it also went down. There are sensor fittings that were compleyle rusted out. This thing is a piece of junk. Im throwing it out and going with a different brand
Was this helpful?
4
0
Response from THD-CSMay 16, 2019
Hello, We are so sorry to hear your experience with our Tankless Water Heater was less than ideal. We have escalated your concerns to management and someone should be reaching out shortly. Thank you, Westinghouse”
Loving this water heater so far. I selected this one for two specific reasons that together set i...
Loving this water heater so far. I selected this one for two specific reasons that together set it ahead of the rest: 1) outdoor unit, 2) built-in recirculating pump. Though the MANUAL IS TERRIBLY WRITTEN for how to mount the unit, I am overall very pleased with the unit itself.
Was this helpful?
0
0
Simply the worst product and service I have ever purchased.
Quality :
1
Value :
1
I have had several leaks. When I was able to contact support that make you take lots of pictures to prove you didn't void the warranty. This last time they wanted me to take apart the the whole top of the combustion chamber to take pictures. It makes me sick that it cost so much and I have to replace it (with a different brand). No to this water heater No to Westinghouse products
Was this helpful?
0
0
Terrible unit , MASSIVE with multiple drawbacks. Don't do it.
What to know before you buy! 1. The unit is huge and heavy. Really closer to the size of tank rather than tankless. Most tankless units out there are maybe 9” to to even 12" deep. This thing is 18" deep making it not allowed to be installed in 3 foot side-yards as it blocks the passageway. 2. The manual states that this water MUST have a "combustion analysis What to know before you buy! 1. The unit is huge and heavy. Really closer to the size of a tank rather than tankless. Most tankless units out there are maybe 9 to to even 12" deep. This thing is 17" deep making it not allowed to be installed in 3 foot side-yards as it blocks the passageway. 2. The manual states that this water heater MUST have a "combustion analysis" performed by a qualified technician or there is no warranty? All the plumbers I talked to said they has never done that and DO NOT OWN a tool to do that ??? . Westinghouse tech support says to call a HVAC person instead and those guys told me that 1. they had never done that and 2. they do not work on water heaters. 3. The biggest problem is the noise and vibration from the built in TEMP mixing valve. After days of trying to figure out the noise that sounded like a foghorn or a vibrating phone that you could hear throughout the whole house, and after getting shipped a new one, and still no improvement in the noise, we had to take out the whole unit and return. According to Westinghouse, the noise is normal? 4. There IS no remote control pad to operate like the Rheem has so in order to do anything , you have to remove the front cover. 5. Tech support were dismissive and uninterested in helping to solve the problem with the noise. Had to take it out and return at a huge cost in labor to me. Purchased a Rheem at 9.5 GPM and 199,000 BTU and it is literally plug and play. In summary , the good The price at $1699 is good for a 92% plus unit with a recirc pump built in and with a 199,000 BTU 11 GPM. It is the cheapest out there with all these features. Also the unit does seem to be very well built with thick metal with lots of space on the inside should service need to be performed BUT the bad, The temp valve is noisy and that is a deal breaker, the unit is massive, the manual insists that a so called combustion analysis be performed meaning any DIY or it seems ALL plumbers can’t install and no remote control so you have to remove panel to even change the temp and terrible customer service.. HOME DEPOT WERE GREAT IN ALL OF THIS THOUGH AS USUAL.
Was this helpful?
1
0
Ask me in 15 years if it is still working then it is 5 stars
Ask me in 15 years if it is still working then it is 5 stars
Was this helpful?
0
0
It seem little slow start up unit when you using hot water ,cool water come little while before g...
It seem little slow start up unit when you using hot water ,cool water come little while before getting hot .So far I very satisfied with this produce
Was this helpful?
0
0
A product is only as good as the company that stands behind it.
I bought mine in 2018. Installed it and it has worked well until earlier this week. I got an ERROR 45 which is a leak inside. I removed the four screws holding the cover in place. I found the leak at the joint where the 17 Hot Water Adapter and the 18 Hot Water Thermister meet. It looks like the o ring has blown out. The documentation showed the 2 o-rings in the diagram but failed to list them in the parts. The documentation on the website has the part number. My guess is this is a common o ring I can find at Home Depot but they dont list anything about it. So I have to wait for the part to arrive. The website has the part. They sell it for $9.20 each and you need two then shipping for $15.97. I assume there is something special about the o-ring for them to charge $9.20 each. I assume they are made of platinum or something. I'll know when it gets here. An o-ring should cost under a dollar. An o ring is small and flat. it can be dropped in a envelope and mailed for the cost of a stamp. This is extortion prices. They company knows a family cannot go without hot water and will pay the extortion prices to get the $1300.00 unit back working. This is way past fair market value or supply and demand. This is simply greed and as I said extortion. Westinghouse should be ashamed. This is no way to treat a customer and I will not buy there products again.
Was this helpful?
2
0
It's early yet as it was just installed, but so far it has been very good.
It's early yet as it was just installed, but so far it has been very good.
Was this helpful?
1
0
I do not have access to natural gas in my neighborhood but was interested in going tankless. I bo...
Quality :
5
Value :
4
I do not have access to natural gas in my neighborhood but was interested in going tankless. I bought this unit and had my contractor buddy install it for me about 4 months ago. Have had no issues whatsoever and have not run out of hot water (which is what counts!) Quiet operation and a neat space saver for a family out in the woods in NH.
Was this helpful?
0
0
Review this Product
Share your thoughts with other customers