Questions and Answers for Frigidaire 30 in. Electric Cooktop in Black with 4 Burner Elements, including Quick Boil Burner & Ceramic Glass Surface

A:  Hello Fridgidare, Thank you for bringing this up to our attention! I understand that you’re experiencing an issue with your Frigidaire 30-inch 4-Element Electric Cooktop. Let’s troubleshoot this together. Here are some steps you can take: Check the Burner Knobs: Ensure that all the burner knobs are turned to the “Off” position. Sometimes, a knob may be slightly misaligned, causing the indicator light to stay on even when the burner is off. Power Cycle the Cooktop: Turn off the circuit breaker that supplies power to the cooktop. Wait for a few minutes. Turn the circuit breaker back on. Check if the red light is still illuminated. Inspect the Burner Elements: Lift the cooktop surface and visually inspect the burner elements. Look for any visible signs of damage, such as cracks or breaks. If any element appears damaged, it may need replacement. Check the Hot-Surface Indicator Light: The red light you’re seeing could be the hot-surface indicator, which remains on until the cooktop cools down completely. If the cooktop has been in use recently, wait for it to cool down and see if the light turns off. Faulty Switch or Sensor: The issue could be related to a faulty switch or sensor. Unfortunately, diagnosing and repairing internal components may require professional assistance. Consider reaching out to a qualified technician or Frigidaire customer support for further guidance. User Manual and Customer Support: Refer to your user manual for specific troubleshooting steps related to your model. You can also contact Frigidaire customer support for personalized assistance. Remember to prioritize safety while troubleshooting. If you’re unsure or uncomfortable with any step, it’s best to seek professional help. I hope this helps resolve the issue with your cooktop! - Owen

A:  Hi there, valued customer! Thank you for reaching out to us regarding your inquiry. I have attached the owner's manual for more specific details about the recommended pan/pot, kindly see page 8. - Jessica https://images.thdstatic.com/catalog/pdfImages/6e/6ec5df65-024c-4543-a487-a093d9678e75.pdf

A:  Hi Imbs! Unfortunately, the model you provided is manufactured by Whirlpool, but the dimensions and volume of this model are Height: 2 5/8" Width: 30 5/8" Depth: 21 3/8". -Christian

A:  Hello, Saramac. Thanks for your question. We recommend contacting your local Home Depot or a qualified electrician for the proper wiring you may need to successfully install your range. If you should need us, we can be reached by dialing 800-374-4432. We’re available Monday through Friday from 8:30 am-8 pm EST. -Derrick

A:  Hi there, valued customer! Thank you for reaching out to us regarding your inquiry. I have attached the installation manual for your reference. - Jessica https://images.thdstatic.com/catalog/pdfImages/b1/b17ca39a-2a0c-47a2-8eb2-3cf8a2eb1493.pdf

A:  Hello Chloe, The Frigidaire 30 in. 4 Element Electric Cooktop in Black with Quick Boil Element has a weight of 29.45 lbs. Unfortunately, I could not find any information on the maximum weight of an item that can be placed on the cooktop. However, it is important to note that cooktops are designed to support the weight of pots and pans, which are typically much heavier than the food being cooked. It is recommended to use cookware that is appropriate for the size of the heating element and to avoid dragging heavy pots and pans across the cooktop surface to prevent damage. I hope this helps! - Owen

A:  Thank you for reaching out, Jack. For installation, we recommend arranging it with your home depot specialists. ~Ruth

A:  Thank you for reaching out to us, Jose. This model does have 818.9 BTU. - Maria

A:  Hi Jose! If you are referring to the wattage of the burner, here is the following information: Right Front Element Burner (Small): 1600 Watts Right Front Element Burner (Large): 3000 Watts Right Rear Element Burner: 1200 Watts Left Front Element Burner: 1200 Watts Left Rear Element Burner: 2500 Watts -Christian

A:  Hi there, our valued customer! Yes, if you install this cooktop on a granite countertop. To learn more about this information, kindly check page 7 of the installation manual. -Christian

A:  Hi Mary! Installation and service must be performed by a qualified installer. We hope this information was helpful to you and your shopping experience. -Christian