Questions and Answers for Home Decorators Collection Brette II 23 in LED Espresso Bronze Ceiling Fan with Light and Remote Control works with Google and Alexa

A:  Your issue is likely caused by interference from other devices on the same frequency. Refer to your owner's manual and ensure the frequency dipswitches on all fans are different from each other. If you have already performed this step, try changing the frequency code of the problematic fan again (changing the dipswitch code changes the remote frequency). If that does not resolve your issue, your fan is covered under warranty and you should contact customer service at 1-800-986-3460 to troubleshoot the cause of your issue and order replacement parts.

A:  You can order replacement LED strips for the Brette II by contacting customer service at 1-833-433-2671. A link for instructions will be included with the replacement parts, but you can also use the video instructions for the newer Brette III (the instructions are exactly the same). You can find the video on the manufacturer's webstite here (LED strip replacement is at the end of the video): https://www.tal-usa.com/remote-fan-list/23-brette-iii

A:  You may be experiencing interference from other fans or wireless devices. You can change the frequency code in the remote and receiver module (located where the ceiling electrical connections are) to a new randomized code. Simply ensure whatever code you pick is the same for both the remote and receiver module. If you still have issues your fan and parts are covered by the manufacturer warranty and you can troubleshoot the issue and order replacement parts by contacting customer service at 1-800-986-3460.

A:  The fan blades should be cleaned with a microfiber towel or soft dust and should not be washed with water. The blades can be accessed by unscrewing the 4 screws on the bottom grill. Instructions and a diagram can be found on page 13 of the owner's manual.

A:  You can order replacement LED light strips by contacting customer service at 1-833-433-2671. Instructions for replacing the LED strips are included with the parts, but you can also watch the video instructions for replacing the LED strips on the manufacturer's website. The video is for the newer Brette III, but the instructions are exactly the same for the Brette II. You can watch the video here (LED Strip replacement is near the end): https://www.tal-usa.com/remote-fan-list/23-brette-iii

A:  You can order replacement LED light strips by contacting customer service at 1-833-433-2671. Instructions for replacing the LED strips are included with the parts, but you can also watch the video instructions for replacing the LED strips on the manufacturer's website. The video is for the newer Brette III, but the instructions are exactly the same for the Brette II. You can watch the video here (LED Strip replacement is near the end): https://www.tal-usa.com/remote-fan-list/23-brette-iii

A:  Yes, this issue can be resolved and any replacement parts (if needed) will be covered by the manufacturer warranty. Contact customer service at 1-800-986-3460 to troubleshoot the issue.

A:  The remote does not have a reverse button, instead you will need to use the reverse switch found on top of the fan motor to change the direction of the blade rotation. Instructions for using the reverse switch can be found in the owner's manual.

A:  I would contact the manufacturer for a replacement 

A:  You can order a replacement remote control by contacting customer service at 1-800-986-3460.

A:  You may be experiencing interference from other fans or wireless devices. You can create a new remote frequency by locating the 4 dipswitches in the battery compartment of the remote. Flip the switches around to create a new and unique code. Duplicate the code with the 4 dipswitches found on the fan's receiver module (located in the canopy where the ceiling electrical connections are). If you are having trouble locating the dipswitches, or if your issue is not resolved, contact customer service at 1-800-986-3460.