Q:Do you think my subfloor will be able to handle all the weigh? tub, water, person, flooring, tile, vanity, etc. The subfloor is built on 2x8's 16 on center. Id say each joist is 10 to 12' long from foundation to ibeam
by|Oct 19, 2023
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A: Hello Dave, my name is Kassi with Kohler Co. I'd be glad to answer your question. The K-838 requires a minimum floor load of 52 lbs/ft² (253.9 kg/m²). Thank you for choosing Kohler.
by|Oct 20, 2023
Q:What is package size, meaning when delivered, what is box size?
by|Oct 15, 2023
1 Answer
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A: Susie, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-837 comes packaged in a box that measures 16" in length, 32.5" in width and 62.44" in height. Thank you for choosing Kohler.
by|Oct 31, 2023
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Q:Is this compatible with the KOHLERK-702426-L-2MB Levity Plus?
by|Sep 15, 2023
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A: Hello Randall, this is Keisha with Kohler Co. I am happy to address your question. Levity Plus 702426-L-2MB requires a minimum of 3" flat surface for installation and K-875 only offers 2-5/16". The door would not be compatible. Thank you for choosing Kohler.
by|Sep 15, 2023
Q:For the K-838 tub, the Kohler website spec sheet says use K-7213 or K-7214 27" cable drain. The Home Depot spec sheet for the tub says use K-37380 or K-37383, which is the 30" cable drain.
Which is the correct one?
Also how long does the spout need to be?
by|Sep 15, 2023
1 Answer
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A: Hi Jord, this is Sarah with Kohler Customer Service. I am glad to address your question. The following drains are compatible with this bath: K-7213, K*-7214, K-31796, K-31798, K-37383, and K-37386. The ideal spout length would be 6-1/4" or greater. Thank you for choosing Kohler.
by|Sep 27, 2023
1 found this answer helpful
Q:Can I use a wall surround for the tub and if so, is there a specific tub surround I need for this tub?
by|Sep 8, 2023
1 Answer
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A: Hello Dave, this is Lisa with Kohler Co. I am glad to answer your question. A wall set / surround can be used with this tub. Kohler Co. currently does not manufacture one for it. You will want to ensure that the wall set / surround that is used is compatible with a tub that isn't manufactured through the same company. Thank you for choosing Kohler.
by|Sep 11, 2023
Q:Will the Kohler K-7142-BV drain cover work with this tub?
by|Aug 24, 2023
1 Answer
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A: EChiu, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The recommended drains for K-838-0 are: K-7213, K-7214, K-31796 or K-31798. K-7142-BV requires K-37383 or K-78438. Thank you for choosing Kohler.
by|Aug 24, 2023
Q:Can we glue a tile on side of the bathtub ? Thank you
by|Jul 13, 2023
1 Answer
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A: Iren, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. We do not recommend gluing tile to the side of K-837. If you would like to tile the front of the tub, a drop in would be more suitable. The following link is to all of our current options: https://bit.ly/3NLfxBI. Thank you for choosing Kohler.
by|Jul 13, 2023
Q:What is the correct drain assembly with an overflow, given the slant of the tub? Model of the tub is K-876-0.
by|Jun 28, 2023
1 Answer
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A: Hi PFL2023, this is Sarah with Kohler Customer Service. I am glad to address your question. The K-31796 and K-31798 are the correct drain kits which are compatible with this bath. Thank you for choosing Kohler.
by|Jun 29, 2023
Q:What is the best product to clean this bathtub? I am concerned about scratching off the finish with anything abrasive Thanks
by|May 2, 2023
2 Answers
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A: Hello Liz, this is Keisha with Kohler Co. I am happy to address your question. Our care and cleaning for our cast iron baths can be reviewed at this link, https://www.kohler.com/en/support/how-to-use-kohler-cleaning-products/how-to-clean-a-kohler-cast-iron-tub. Thank you for choosing Kohler.
by|May 3, 2023
A: I used softscrub.
by|May 6, 2023
Q:Installing a "grip rail" is mentioned in installation instructions saying to follow the installation instructions, but I can find no installation instructions for that.
by|Apr 23, 2023
1 Answer
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A: Hello, this is Sarah with Kohler Customer Service. I am glad to address your question. This bath does not have grip rail options. Our apologies. For additional assistance, please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.