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Questions and Answers for Shark VACMOP Pro Cordless Hard Floor Combo Vacuum & Spray Mop for Tile, Laminate & Wood Surfaces with No-Touch Disposable Pad

Internet #312860633

Model #VM252

Store SKU #1005236856

  • Mop and vacuum on hard-floor surfaces, including hardwood floors
  • Disposable VACMOP™ Pad vacuums up what other pads push around
  • Powerful, cordless vacuum suction combined with spray mopping

Questions & Answers

20Questions
caret
Q:Why doesn’t the green light blink when I charge my VacMop? When I plug into the outlet a red light comes on for a few seconds then it goes out. I left it charging for 4 hrs and it does not work? I purchased it 2 months ago.
by|Feb 11, 2021
1 Answer
Answer This Question

A:  We are sorry to hear that you are having this issue with your Vacmop. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

by|Nov 14, 2022
    1 found this answer helpful
    caret
    Q:Those it works on tiles floor or marble
    by|Jan 11, 2021
    1 Answer
    Answer This Question

    A:  We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

    by|Oct 10, 2021
      1 found this answer helpful
      caret
      Q:Do I need to dilute the floor cleaner or do I just pour and go! I ask because I notice my floors seem sticky after I mop. I love my new Shark regardless and assume this is just user error ;)
      by|Dec 2, 2020
      3 Answers
      Answer This Question

      A:  Maybe your just spraying too much. A couple sprays goes a long way. No film or streaks.

      by|Jul 25, 2021

        A:  Manufacturer's instructions do not suggest diluting the floor cleaner.

        by|Mar 6, 2021
          1 found this answer helpful

          A:  We would like to let you know that the solution does not need to be diluted. Streaking may be caused by buildup from past cleaners, using too much solution or the pad being saturated. If you continue to have this issue we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

          by|Mar 6, 2021
            1 found this answer helpful
            caret
            Q:Can the floor cleaner be used on hardwood floors?
            by|Nov 27, 2020
            3 Answers
            Answer This Question

            A:  Yes. I got this specifically for my wood floor. It picks up my dogs long hair very well & the cleaner leaves No film or streaks. It last a long time & a couple sprays goes a long way...

            by|Jul 20, 2022
              2 found this answer helpful

              A:  We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

              by|Mar 6, 2021
                1 found this answer helpful

                A:  Yes, it can be used on any flooring surface except for carpeting.

                by|Mar 6, 2021
                  1 found this answer helpful
                  caret
                  Q:I don’t have an outlet in my utility closet. How long is the cord for the charger?
                  by|Nov 8, 2020
                  1 Answer
                  Answer This Question

                  A:  Approximately 72-inches or 6-feet. Hope this helps.

                  by|Nov 10, 2020
                    caret
                    Q:Do I have to use the shark cleaner or can I use any wood floor cleaner (Bona) I prefer?
                    by|Aug 10, 2020
                    2 Answers
                    Answer This Question

                    A:  According to the manual, we're only supposed to use their floor cleaner, but I've used others and have had no problems. Note: I'm sure using other cleaners in the Vacmop Pro voids the warranty, so do this at your own risk.

                    by|Mar 6, 2021
                      2 found this answer helpful

                      A:  We would like to let you know that it is not recommended to use other cleaners in the Vacmop. Our cleanser has been specially formulated to provide a residue-free, streak free finish. Using other cleaning solutions may result in streaking and residue and depending on the cleaner it may be too thick to spray.

                      by|Mar 6, 2021
                        2 found this answer helpful
                        caret
                        Q:Can this be used on tile floors?
                        by|Jul 27, 2020
                        2 Answers
                        Answer This Question

                        A:  We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

                        by|Jul 31, 2020
                          1 found this answer helpful

                          A:  The pad tends to get caught on the edges of the tiles, and it leaves behind the dirt it already picked up.

                          by|May 13, 2021
                          caret
                          Q:what is the voltage?
                          by|Jul 18, 2020
                          2 Answers
                          Answer This Question

                          A:  We would like to inform you that the voltage of the Vacmop is 10.8V.

                          by|Dec 3, 2021
                            1 found this answer helpful

                            A:  According to the AC/DC adapter, Input 100V-240V .35A, Output 13.3V .75A. Hope this helps.

                            by|Dec 3, 2021
                              2 found this answer helpful
                              caret
                              Q:Does it vacuum carpet on stairs?
                              by|Jul 9, 2020
                              3 Answers
                              Answer This Question

                              A:  We would like to let you know the the Vacmop is not designed for use on carpets. It is design for use on sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

                              by|Jul 9, 2020

                                A:  It's not made for carpets, just floors.

                                by|Oct 9, 2020

                                  A:  No.

                                  by|May 13, 2021
                                  caret
                                  Q:Can it be used outside to clean tile decking around a pool?
                                  by|Jun 30, 2020
                                  2 Answers
                                  Answer This Question

                                  A:  We would like to let you know that our products are not designed to use outside.

                                  by|Jul 4, 2020

                                    A:  I wouldn't use it for that. This VacMop is not made for huge amounts of water.

                                    by|Nov 10, 2020

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