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Questions and Answers for SunTouch Floor Warming SunStat Command Programmable Radiant Floor Heating Thermostat

Internet #206695559

Model #500850-SC

Store SKU #1001694341

SunStat Command Programmable Radiant Floor Heating Thermostat
(209)Questions & Answers (85)
  • Easy and reliable way to control your floor heating system
  • SmartStart technology automatically adjusts start time of system
  • Built-in GFCI for safety and energy use monitoring
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Questions & Answers

85Questions
caret
Q:I purchased two of these for two Warm Tiles floor systems. Both seem to work fine, except they will not heat beyond 74 degrees. The max temp restriction is set at 90-degress and the system is on and "heating"...these are 120v heating elements. Ideas?
by|Dec 8, 2021
1 Answer
Answer This Question

A:  Hi Chris, After consulting with our technical team, it seems it may be the sensor location in the floor. You could try setting it from "Floor" to "room" setting to see if it will warm the room. Please contact our technical support team at 1-888-432-8932, hit option 1 for Electric and they should be able to help answer any additional questions.

by|Dec 20, 2021
    caret
    Q:What store is this at? 29860
    by|May 1, 2021
    1 Answer
    Answer This Question

    A:  Hello, You should be able to locate this item at your local store via the locate my store option on the Home Depot homepage. Thank you!

    by|Jun 15, 2021
      caret
      Q:What are the dimensions of this thermostat (height and width). We are hoping to match the size of the one we had to replace. thanks
      by|Feb 17, 2021
      3 Answers
      Answer This Question

      A:  Dimensions 4-5/8" H x 2-19/20" W x 1-13/20" D (118 x 75 x 42 mm)

      by|Feb 23, 2021

        A:  It measures: 4 5/8" H x 3" W

        by|Feb 23, 2021

        A:  3" wide x 4 1/2" high x 1/2" thick

        by|Feb 22, 2021
        caret
        Q:Is this compatable with sun touch 500775 old thermostat
        by|Nov 30, 2020
        1 Answer
        Answer This Question

        A:  Hello, Yes this should be compatible with the 50075 thermostat. Thank you

        by|Dec 2, 2020
          caret
          Q:What is the difference between 500850 SC and 500850 SB?
          by|Nov 5, 2020
          1 Answer
          Answer This Question

          A:  Hello, There is nothing different between the units listed, the SC and SB are just how they are boxed. Thank you!

          by|Jun 21, 2021
            caret
            Q:Can this thermostat be used with any manufactures heating mat system (120v ac)
            by|Nov 2, 2020
            2 Answers
            Answer This Question

            A:  It is advisable to contact the manufacturer (www.suntouch.com) with specific information about what you want to connect to their controller.

            by|Nov 2, 2020

            A:  Hello, We would advise to use this primarily with SunTouch products, as they were not created with other heating mats in mind. Thank you!

            by|Nov 2, 2020
              caret
              Q:Since SunTouch doesn't appear to make a wifi thermostat for floors, will this one be compatible? https://www.homedepot.com/p/QuietWarmth-120-Volt-240-Volt-Programmable-WIFI-Enabled-Smart-Touch-Thermostat-with-Floor-Sensor-THERMPROTOUCH/300241011?source=shoppingads&locale=en-US
              by|Sep 23, 2020
              1 Answer
              Answer This Question

              A:  Hello, We do have a wifi Thermostat available. Connect Sunstat thermostat, check it out on SunTouch.com

              by|Sep 28, 2020
                caret
                Q:How many leads can run off of one thermostat?
                by|Aug 29, 2020
                2 Answers
                Answer This Question

                A:  Hello, It depends on the voltage. Please see this link to our spec sheet for reference: https://www.suntouch.com/dfsmedia/0533dbba17714b1ab581ab07a4cbb521/48903-source/es-st-command Thank you!

                by|Aug 31, 2020

                  A:  I installed mine as a replacement several years ago. I don't recall any extra leads. Ours was for heated tile bathroom floor. Works fine for small area.

                  by|Aug 31, 2020
                  caret
                  Q:Does the sun touch order code 81019079 replace sun stat pro II order code 81014979 ?
                  by|May 19, 2020
                  2 Answers
                  Answer This Question

                  A:  I do not know the proper answer to your question. Probably. Your best option would be to contact manufacturer customer support

                  by|May 22, 2020

                    A:  I purchased my SunTouch several years ago. You might call SunTouch sales directly for info on part numbers.

                    by|May 21, 2020
                    caret
                    Q:Is it Universal? and have a power log?
                    by|Apr 16, 2020
                    1 Answer
                    Answer This Question

                    A:  It is for radiant floors only with two options of reading - floor sensor or air. It hasn't power log.

                    by|Apr 22, 2020
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