Hello Heather,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard repair part. I know that situation can be very frustrating. If you ever have questions about a product before purchasing, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team