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Customer Reviews for American Standard Rumson Single-Handle 1-Spray Tub and Shower Faucet with 1.8 GPM in Matte Black (Valve Included)

Internet #313361481

Model #7417502.243

Store SKU #1005437741

  • Traditional style with sturdy lever handle
  • Coordinates with the Rumson faucet collection
  • Flash pressure balance valve included

Customer Reviews

  • 3.9
    out of 195 reviews
  • 83% recommend this product
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Showing 1-30 of 195 reviews
by
  • Verified Purchase
Being installed today. Appears to be a great product...
Being installed today. Appears to be a great product
by
  • Verified Purchase
by
  • Verified Purchase
The plastic adapter for tub spout diverter is a terrible...
The plastic adapter for tub spout diverter is a terrible idea. Should be made of brass. Talked to American Standard customer service. They had to send me a replacement of a different style as the plastic cracked.
by
Response from AmericanStandardBrandsApr 21, 2022
HomeDepotCustomer,
Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
by
  • Verified Purchase
It was nice and easy...
It was nice and easy
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
The quality is awesome. Everything is as expected with...
The quality is awesome. Everything is as expected with install and use. We couldn't be happier. There were other Faucets that were hundreds of dollars more for basically the same product. Thanks American Standard!
by
  • Verified Purchase
More power , difficult to put on.
Needs more power to it.but it looks very nice
by
  • Verified Purchase
  • Recommended
What a disappointment
Specifically found THE ONE AND ONLY BOX in the store that hadn't been opened.Installed starting on a Saturday morning.Took my sweet time. Was pleased overall with the instructions, the rough in fitment ring, and product markings indicating UP on the valve. Was satisfied with completed project UNTIL I tested the unit.Water ran from lower spout as expected. Pulled the knob to activate shower and all water flow stopped. Yup. Something is wrong with it. After all the patience, care, time, and expertise I put into this, to have the project completed only to fail is a crying shame. So I said my curse words, and got online to see if there were any troubleshooting tips. NOTHING. Searched the web and found some videos out there to replace the valve, but I am not taking this apart to even look at the valve, nor should I have to.Since it is the weekend,I wasnt overly optimistic that there product support phone lines would be open. I was surprised to see Saturday hours.They closed at 4 EST, and I finished 10 minutes after they closed at 2:10pm MST. Ultimately, I am giving the Rumson Set only one star on this review due to my disappointment in the product.
by
Response from AmericanStandardBrandsFeb 7, 2022
BiggJohhn,
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved. Sincerely, your American Standard Consumer Connection Team AmericanStandard
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
      High quality and such a nice valve to use. ...
      High quality and such a nice valve to use. Easy temp adjustment
      by
        Waste of money
        Handle stripped within a month, can’t turn water on or off.
        by
        Response from AmericanStandardBrandsJan 20, 2022
        mr2022,
        Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved. Sincerely, your American Standard Consumer Connection Team AmericanStandard
          this item based on reviews should work well
          Will install in a few days
          by
          • Verified Purchase
          by
            Decent
            [This review was collected as part of a promotion.] This is a decent product and it was an easy install. I am happy with the way it looks and works. Good product for anyone in the market. I have been happy with all materials shipped so far and am ready to keep reviewing!
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                    Not compatible with my pipes. Had to return it. Not...
                    Not compatible with my pipes. Had to return it. Not sure how I could have discovered that without purchasing, attempting to have it installed which is when I found out it would not fit our tub pipes without going to a lot of extra plumbing expense.
                    by
                    Response from AmericanStandardBrandsOct 18, 2021
                    Patty,
                    Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
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                            Rating provided by a verified purchaser...
                            Rating provided by a verified purchaser
                            by
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                                Spout and shower head are cheep. But all in all...
                                Spout and shower head are cheep. But all in all a great product.
                                by
                                • Verified Purchase
                                Excellent! Love it. I love how it projects a generous flow...
                                Excellent! Love it. I love how it projects a generous flow of water to the body.
                                by
                                • Verified Purchase
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                • Verified Purchase
                                Chincy garbage
                                This product is an absolute scam. The faucet weighs about .02 ounces, is hollow plastic and requires you to buy an irregular copper pipe fitting because they were too cheap to make the internal piping long enough. Even with the included adapter this set is a massive headache. We bought this because we were replacing an old American Standard bath set and this was our only option. Probably best to blow a whole through the wall and replace all the plumbing to avoid using this. I expect higher quality in a McDonald's Happy Meal toy than I found in this American Standard box. Zero Stars. Stay Away.
                                by
                                Response from AmericanStandardBrandsJun 22, 2021
                                Ross,
                                As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
                                  Showing 1-30 of 195 reviews

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                                  Handle Type

                                  Lever Handle

                                  Lever Handle

                                  Lever Handle

                                  Lever Handle

                                  Features

                                  Anti Scald, Drip Free

                                  Pressure Balance

                                  Ceramic Disc Valves, Drip Free

                                  Ceramic Disc Valves, Drip Free

                                  Spout Type

                                  Shower/tub diverter

                                  Standard

                                  Shower/tub diverter

                                  Shower/tub diverter

                                  Spray Pattern

                                  Full

                                  Full, Massage, Soft, Wide

                                  Full

                                  Full

                                  Number of Faucet Handles

                                  Single Handle

                                  Single Handle

                                  Double Handle

                                  Double Handle