Hey Kevin, we're sorry you've been so disappointed with our rivets. If you haven't yet returned the tool, we'd love to touch base with you directly about this to troubleshoot since we do stand behind all of our products and fasteners. Would you be willing to give us a call at 800-776-2228 or to email customercare@arrowfastener.com? Including details about the rivet tool being used and the materials being fastened will help us most quickly find a solution with you. Thank you for giving us an opportunity to address this. -Your Arrow Fastener team