Customer Reviews for Brita Elite Water Filter Replacement Cartridge for Water Pitcher and Dispensers, BPA Free, Reduces Lead

Thanks for sharing your review, Vic. It sounds very frustrating, and we’re sorry to hear our Elite Filter didn't provide the best-tasting water for you. We want to help get you back to the filtered life and kindly ask that you contact us at 800-242-7482 and mention reference number 240411-000304. We hope you'll connect with us soon.

Your frustration is understandable, and we're sorry to hear our Elite Filter didn't fit properly in your pitcher. n order to get a snug fit, first find the groove in your Brita filter and then the notch in the filter cradle. Line up the groove with the notch and press down. The top is slightly malleable so pressing down should ensure a good fit. In the meantime, we want to provide you with a positive experience and ask that you connect with us at 800-242-7482 and mention reference number 240321-000623. Hope to hear from you soon.

We appreciate you sharing your feedback and are sorry the name change of our Longlast Filters didn't reflect on the packaging to be Elite Filters. We understand how disappointing this can be and are here to help. Please connect with us at 800-242-7482 and mention reference number 240312-000129. We look forward to assisting you.

We appreciate you taking the time to share your feedback. It saddens us to hear our Elite Filter didn't work the way it should, and we understand how frustrating this can be. Your satisfaction is important to us and want to ensure that you have a positive experience. Please reach out to us at 800-242-7482 and mention reference number 240306-000097. We hope to hear from you soon.

Nina, thank you for trying our Elite Filters. We're sorry to hear they filtered too fast, and we recommend that you make sure the groove in the filter is lined up with the notch inside the reservoir. The filter should fit firmly and not be able to move. So we may further assist, please call us at 800-242-7482 and mention reference number 240301-000798. We hope to hear from you soon.

Hello there! Thank you for letting us know about the slowness you experienced with our Elite Filter. We apologize for any disappointment caused, and we're committed to ensuring that you have access to great-tasting water. Typically, our filters should take no more than 10 to 15 minutes to filter a reservoir of water in your pitcher or dispenser. However, in rare cases where the water contains high levels of air or sediment, it may take longer. So we can help, please call us at 800-242-7482 with reference number 231228-000319. We look forward to the opportunity to help.

Thanks for trying our Elite Filter, and we're sorry to hear that it's not the right product for your household. While we think you get the best of both worlds when filtering with our products, improved taste, and reduced contaminants, we don't make claims about TDS reduction at Brita. TDS isn't a measurement of water safety, and here at Brita, we focus on what we think matters most to people: contaminant removal and taste. We'd love to discuss this with you more, so please call 800-242-7482 and mention the reference number 231220-000176. We hope to talk to you soon. Shannon from The Brita Team

Thanks for connecting with us, and we're sorry to learn about the performance of our Elite Filter. Common causes include aeration, sediment in tap water, and bubbles trapped in the filter. If you haven’t already tried these steps, here are a few suggestions to help improve water flow. Tap the pitcher while there’s water in the reservoir to dislodge any air trapped in the filter. (If you see bubbles float up from the filter, that’s a sign it’s working.) It can also help to remove the filter, then tap it firmly on a solid surface or shake it for a few seconds before re-inserting. In addition, you can try re-rinsing the filter or soaking it submerged in cold water for 15 minutes. So we can ensure that you have access to great-tasting hydration, please call us at 800-242-7482 using reference number 231212-000256. We're eager to hear from you.

Thanks for sharing your kind words about the taste of our filtered water. We're sorry to hear about the performance of our Elite Filter, and we're happy to shed some light on this for you. Common causes of slow filtering include aeration or sediment in tap water and bubbles trapped in the filter. If you haven’t already tried these steps, here are a few suggestions to help improve water flow. Tap the pitcher while there’s water in the reservoir to dislodge any air trapped in the filter. (If you see bubbles float up from the filter, that’s a sign it’s working.) It can also help to remove the filter, then tap it firmly on a solid surface or shake it for a few seconds before re-inserting. In addition, you can try re-rinsing the filter or soaking it submerged in cold water for 15 minutes. While we hope this helps, please don't hesitate to reach out to us at 800-242-7482 using reference number 231130-000206 with any additional questions. We look forward to speaking with you.

Thanks for trying our Elite Filter, Joey, and for the chance to assist. We know how frustrating it can be if it's not working properly, and we're sorry for the inconvenience. So we can help you directly, please call us at 800-242-7482. We’re filing your post under reference number 231121-000054. We hope to hear from you soon.

Hi there. We are sorry to hear that you were displeased with the filtering rate of our Elite Filter. Under normal circumstances, it should take no more than 10-15 minutes for the filter to clean a reservoir of water in your pitcher or dispenser. However, if the water contains high levels of air or sediment, it might take longer. We understand your concerns, and we'd like to help you find a solution. Please give us a call at 800-242-7482 and mention reference number 230929-000282. We're eager to assist you.

We apologize for the inconvenience you've experienced while using our Elite Filter. Our filter is compatible with and designed to fit all Brita Pitchers except for our Stream Systems. To help us resolve this issue, please call 800-242-7482, mentioning the reference number 230911-000848. We look forward to hearing from you.

Our team noticed your post, and we can definitely help. Please accept our apologies regarding the issues you're experiencing with our Elite Filter, and rest assured it's still filtering your water. Are you available to discuss a few specifics? If so, call 800-242-7482 with the reference number 230911-000843. We hope to hear from you soon.