Hello there, and thank you for contacting us. We are very sorry to hear about the experience. We strive to provide you with the best possible product and service and when you feel that it fails to meet your expectations, it’s important for us to know. For issues on orders, we recommend reaching out to a flooring associate in store at your local Home Depot.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.