Customer Reviews for Cafe 27 in. Smart Double Electric Wall Oven with Self-Cleaning and Convection Upper Oven in Stainless Steel
- Perfect cooking results are achieved through convection cooking
- Touch screen makes it easy to program the oven
- Built-in WiFi controls oven functions on your smart device
Customer Reviews
Sep 6, 2022
Ease of use. Perfect for our needs.
So far so good, we have the product for less than 30 days.
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Customer review from cafeappliances.comSep 5, 2022
Expensive for the results
Took ten minutes past the time the bell told me it had reached temperature to actually get to the required temperature. Had five oven thermometers to check it. Took twice a long on regular bake to bake my scones! Oven space is smaller than Kitchen Aid and has only two racks. Racks are very difficult to put in and take out!
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Response from Café_applianceSep 14, 2022
Hello - Thank you for taking the time to write a review. We're glad you enjoy the appearance and features of your new oven! However, we're sorry it seems to take longer than normal to cook your food, the racks are difficult to use, and the size is not as you expected. We understand how that would be frustrating and would love to help.
It may take the oven longer to preheat due to cookware, type of food, and the different cooking modes. Specific cooking modes use different preheat methods to heat the oven for the particular cooking mode. Some modes will take longer than others (i.e. convection bake multi). Also, frequent door openings will remove heat from the oven extending the preheating time.
The material, finish, and size of cookware affect baking performance. Dark coated dull pans absorb heat more readily than light, shiny pans. If using dark and coated cookware, check food earlier than the minimum cook time. Shiny pans can produce more evenly cooked baked
goods such as cakes and cookies. Glass and ceramic pans heat slowly but retain heat well. Air insulated pans heat slowly and can reduce bottom browning.
You may learn more about the cooking modes on page 13 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000255-3.pdf&_ga=2.182020901.36435684.1663011167-1066202793.1647273406.
Regarding the racks, you can put some vegetable oil on a soft cloth or paper towel and rub it onto the left and right edges of the racks for easier sliding. You may learn more about the racks on page 12 of the owner's manual.
We value your feedback and will surely share your review with our design team for any improvements. We hope you find this response insightful. We're always here if you need anything. Best wishes. -Shayla@Café
Customer review from cafeappliances.comAug 28, 2022
Why WiFi
We are very happy with the oven but were given no choice but to set up the wifi during installation. The installers could NOT get everything set up without us hooking up the wifi and using the app. I don't mind this but I should have been able to set up the over WITHOUT linking to the internet.
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Customer review from cafeappliances.comAug 23, 2022
Enjoy Wi-Fi connect
Looks great. My wife was so used to the brevel oven she almost made our daughter’s birthday cake in there. I reminded her that she had an oven and she made a wonderful birthday cake
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Customer review from cafeappliances.comAug 22, 2022
Attractive and easy to operate
I waited a long time for this dbl oven to come in and it’s a nice, attractive and functional oven. The Smart HQ connection is a plus for those who need to preheat their oven before they get home. I have some of the auto recipe features, but most of those come with the 30” dbl ovens. I am missing one of the slide racks; hoping GE or my retailer will get that to me soon.
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Customer review from cafeappliances.comAug 21, 2022
Beautiful design, easy to setup and use...
Beautiful design, easy to setup and use
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Aug 7, 2022
Great oven
Sleek looking wall oven that is very simple to use. One of the few high end appliance double wall ovens available, Looks classy.
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Customer review from cafeappliances.comAug 4, 2022
Chef’ 27” Features
We remodeled our kitchen 30 years ago with all new high end appliances. Within a short time one of our 27” ovens quit and then our range top.
We looked at all the different brands and settled on the GE Chef’ 27” double oven. It’s too soon to write an in-depth review but I can say they look nice and are easy to operate.
Beware that only the top oven is convection not both!
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Customer review from cafeappliances.comJul 21, 2022
Space age bells & whistels
New wall ovens since kitchen renovation in 2003. Wow!! My original Dacor ovens were great, but these are several steps above, but I’m going to really miss having all my shelves on ball bearings.
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Customer review from cafeappliances.comJul 19, 2022
Fantastic Oven- Just What We Wanted Plus MORE!
We purchased our Cafe Double Oven about three weeks ago. The oven was easy to install. Imagine our surprise the next morning after we installed it that it had a WiFi upgrade overnight and we now have Air Fry as a feature too. Wow! This oven just keeps giving! The cooking is accurate and very easy to set up. The light illuminates the entire inside area. We also love the "Food Facts" feature. Everyday we walk by to check to learn something new about foods around the world. This oven went beyond our expectations with ease of use, features available, price, and looks!
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Customer review from cafeappliances.comJul 18, 2022
Pretty happy
The oven itself seems to do a great job.
Pros:
- I find I'm particularly enjoying the air-fry mode that was added in a recent firmware update.
- It's extremely easy to see the oven contents with the clear glass and dual interior lights.
- All the modes appear to function correctly as designed.
- The unit has clean lines and is attractive in the kitchen.
- It seems like it will be easy to clean, although I haven't needed to clean up anything significant yet.
Cons:
- The Android app is truly awful. Timer notifications come in sometimes as much as 15 minutes late, and many oven modes simply aren't supported by the app at all.
- I hate the placement of the timer button on the touch screen. When I click the screen to wake it up, and the upper oven is running, the timer button starts at the bottom right corner, then moves up slightly to accommodate the "lower oven" bar, so that I always end up switching to the lower oven instead of opening the timer interface. Also, unless the cook timer is set, it's very hard to see the timer from a distance, as it's very small font in the corner of the screen.
- You can only turn on the light in both ovens at once; there's no way to only turn on the light in one oven.
- I wish the proof mode had a temperature setting. The 85-90 degree default works fine for yeast bread proofing, but my salt-rising bread needs 100-105 degrees, which is in between "proof" and "warm" modes, and means I can't use the oven for that.
- Fingerprints show up pretty badly.
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Customer review from cafeappliances.comJul 16, 2022
great wall ovens
These wall ovens are great. They operate much more quietly than my previous wall ovens. They also seem to heat very evenly throughout.. I also love love the Thermometer probe feature as well as the Wi-Fi.
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Customer review from cafeappliances.comJul 14, 2022
Love it!
Love the touch features, the sliding shelf, the Wi-Fi features and overall baking results.
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Customer review from cafeappliances.comJul 14, 2022
It is a great oven that does the job RIGHT!
I was looking for a professional oven so that I can make breads, cakes and pastries. Correct and consistent temperatures are incredibly important. I also am limited to a 27 inch oven. Based on features and other reviews, I purchased the Cafe. I am so glad that I did as it is a delight to use.
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Customer review from cafeappliances.comJul 13, 2022
Not too smart
Too basic smartness...
Unable to adjust screen brightness...
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Response from Cafe AppliancesJul 15, 2022
Hi there, we're happy to help. If you go under the Settings tab and hit Display, you should see where you can adjust the brightness. If you need anything else, you can always reach out to us on social media. We're wishing you the best and we're glad to have you in our Cafe Appliances family.
Guy@Cafe
Customer review from cafeappliances.comJul 10, 2022
Serenity!
Bought to replace a Profile double oven that had an insidious low hum that no engineer in Christendom has figured out how to solve. (We checked. Everywhere. Husband dismantled twice, to no avail.)
So thankful for the new oven, we can barely tell it’s running!
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Customer review from cafeappliances.comJun 14, 2022
Love the way it cooks. Hate the way it looks.
I originally ordered the black/platinum model (and paid in advance). After waiting 4 months for my oven, I was told it had been discontinued. I settled for the stainless steel. Beware--Cafe's stainless steel does not match any other maker's stainless steel. It looks terrible in my kitchen and I get mad every time I look at it. But it cooks great
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Customer review from cafeappliances.comJun 12, 2022
Definitely not for older folks.
This oven is totally digital and very confusing. I baked a small pizza in it today and it would not tell me anywhere how to turn off the oven!!! Also, the computer changes back to the previous screen while you are trying to figure out where to go next. Extremely user unfriendly.
Too many bells and whistles want you to control it from your phone etc. That's a bunch of crap!!!
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Response from Cafe AppliancesJun 13, 2022
Hello there, thank you for taking the time to reach out with this review. We can certainly understand how frustrating it would be to deal with different than expected controls, and we are so sorry for the inconvenience this has caused for you.
For the issue with switching off a cooking mode, we would recommend pressing "Cancel" to switch off the oven. More information on the controls and cooking modes can be found on page 7 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000255-2.pdf
For any additional questions, we have our appliance expert line that you may find helpful. They can be reached at 1-800-626-2005 Monday-Friday: 8 a.m.-8 p.m. ET and Saturday: 8 a.m.-7 p.m. ET. We hope this helps, and please feel free to reach out if you need any assistance in the future. -Elliot@Cafe
Customer review from cafeappliances.comJun 4, 2022
Great oven
I love this oven! I am enjoying the connection to my phone, and the temperature probe is amazing! Highly recommend!
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Customer review from cafeappliances.comJun 2, 2022
Beautiful and functional
Oh my goodness I love my new ovens! I have had relatively high-end wall ovens before that are 1. noisy and 2. don't keep accurate temps especially when both ovens are in use at the same time. The Cafe is whisper quiet, pre heats efficiently and, very importantly, maintains accurate temps even when the top is roasting and the bottom is warming or baking something delicate like a cheesecake. The app is a feature I wasn't so sure I'd care so much about. However, the 'smart' functions are actually quite a nice and unexpected delight!
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Customer review from cafeappliances.comMay 25, 2022
Easy to learn
Replacement wall oven. Great fit in existing cabinet. Variety of features is nice upgrade.
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Customer review from cafeappliances.comMay 23, 2022
Beautiful and sleek design
Just have had my new Cafe wall double oven for couple of weeks now. Haven’t had a lot of use yet. But that will change. The install and set up were relatively easy. Tons of features available. But I am particularly happy with the sleek design of the oven. It has a minimalistic appearance without a bunch of protruding knobs. Heats fast. I am still familiarizing myself with the phone app connected to the oven and will see how beneficial the app becomes. Happy with purchase.
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Customer review from cafeappliances.comMay 12, 2022
Truly shocking customer service
I purchased my Cafe double wall oven months ago, and have yet to be able to connect it to wifi to access any of these features. This is despite my tireless efforts, and being reasonably capable with these things (as I am an executive with a technology company).
I have called tech support no fewer than 10 times and each and every time I call they assure me someone from the tech support team will get back to me via email and this never happens. They just ignore me as a customer. It is truly shocking.
If GE/Cafe is going to venture into wifi enabled devices, they simply must develop equipment that is useable and customer service that is capable. They have done neither of these things.
As an oven, it is handsome and works well (without wifi). But I cannot warn you strongly enough to stay away from this if you expect to have the wifi functionality.
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Response from Cafe AppliancesMay 13, 2022
Hi there, thank you for taking the time to reach out. We're terribly sorry to learn you haven't been able to connect your appliances and that no one from our support team has gotten back to you. We'd never expect this for our consumers so we can imagine how aggravating this would be to deal with.
If you haven't already, we first suggest deleting and reinstalling the app. If you continue to have issues, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of if needed. If this is the line you've been contacting, please shoot us a private message on social media so we can further look into this for you. All the best.
Guy@Cafe
Customer review from cafeappliances.comApr 24, 2022
Great oven
It is really beautiful and easy to use. So far I am happy with Cafe appliance.
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Customer review from cafeappliances.comApr 23, 2022
Beautiful and functional
In our early ownership at least, quiet, even cooking. We also appreciate the beautiful, understanded design. One small point that we also love: Cafe's understated branding. Unit complements other appliances in our mixed-brand brand kitchen.
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Customer review from cafeappliances.comApr 22, 2022
Does everything well
Huge upgrade for us with many nice features. Love that wireless connectivity, it's quiet, cooks perfectly and evenly. Game changer.
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Customer review from cafeappliances.comApr 13, 2022
there is a problem
Three weeks after installation, the oven lights won't turn off and the electronics think the oven door is open, and so we cannot cook. The dealer was very responsive, repair people have been in contact and parts are on order. It is disappointing, but we are hoping this is just a fluke. It doesn't seem appropriate to rate the ovens just now.
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Response from CaféApr 14, 2022
Oh no, we hate to hear that you're dealing with these issues so soon after installation. This sounds very discouraging and we completely understand your disappointment.
We're glad that you were proactive in taking advantage of your warranty and scheduling a service appointment. We are confident that our certified technician will be able to repair your double oven.
Please feel free to connect with us after the appointment to let us know how it goes. We're always happy to help out. All the best, Kelsey@Café
Customer review from cafeappliances.comApr 12, 2022
Nice to Have a Working Oven, again!
Our old oven became difficult to use, it would work ok'ish one day and then would not cook correctly, even something as simple as biscuits. Couldn't wait to get this oven installed and use it. My Wife is so please with the appearance and performance of our new oven. Now she can't wait to have a reason to bake something for a little get together with family
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Customer review from cafeappliances.comApr 11, 2022
Great Appliance
Love the look and ease of use..........................................................................
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Customer review from cafeappliances.comMar 27, 2022
Simple and Clean
So far so good. Simple and clean aesthetics, Modern but not overly contemporary.
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Customer review from cafeappliances.comComplete Your Kitchen
This Oven
This Oven
Cafe 27 in. Smart Double Electric Wall Oven with Self-Cleaning and Convection Upper Oven in Stainless Steel
$3498.00
$4665.00
$3498.00
$4665.00
+
Choose a matching Cooktop
Electric
Gas / -$400.00
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