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Customer Reviews for Clopay Classic Collection 16 ft. x 7 ft. 18.4 R-Value Intellicore Insulated Solid Ultra-Grain Cherry Garage Door

Internet #204598327

Model #HDP20_CC_SOL

Store SKU #1000340183

  • 3-layer steel frame construction with insulation
  • Deep panel edging improves appearance close-up and from the curb
  • With ultra-grain stained woodgrain paint finish

Customer Reviews

  • 4.6
    out of 354 reviews
  • 91% recommend this product
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Showing 1-30 of 354 reviews
Excellent Upgrade
[This review was collected as part of a promotion.] New garage door added to the beauty of our freshly sided home. It really brought the entire project together. Looks Phenomenal.
by
    • Recommended
    Beautiful garage doors brighten the home
    [This review was collected as part of a promotion.] We are so glad that we purchased these doors. They are insulated, quiet and the perfect update to our home.
    by
      • Recommended
      Great garage door
      [This review was collected as part of a promotion.] I love the good looking garage door, which compliments my entryway door.
      by
        • Recommended
        Awesome Door
        [This review was collected as part of a promotion.] What an awesome door, so smooth and installers were top notch. Love the appearance and color choices
        by
          • Recommended
          Great looking garage door
          [This review was collected as part of a promotion.] I am happy with my door because it makes the front of my home look so much better
          by
          • Verified Purchase
          • Recommended
          PREMIUM STEEL GARAGE DOOR
          Window inserts cracked after 1 year door was installed
          by
          Response from Consumer ServicesJul 21, 2020
          I am very sorry to hear about the issues that you are having with your exterior window frames. We have been in contact with you and are sending out all new exterior window frames to replace the defective frames. Please let us know if we can be of further assistance.
          • Verified Purchase
          Excellent garage door
          [This review was collected as part of a promotion.] I’m so happy with the quality of our two new Clopay doors. They are so rich in appearance and have added much value to our home.
          by
            • Recommended
            So Very Pleased!
            [This review was collected as part of a promotion.] This garage door was the best choice for us, because of how perfectly it fits in with the rest of our home's exterior. We picked a style that does NOT look like everyone else's garage door, and it's appearance & function have been wonderful!
            by
              • Recommended
              Simple elegance
              [This review was collected as part of a promotion.] Looks great on our brick rancher! Simple clean no frills!
              by
                • Recommended
                New Garage Door 03/06/2020
                Rate this door very high. It is well constructed, very good looking. R rating very good.
                by
                • Verified Purchase
                • Recommended
                This was the worst experience ever. Ordered 3 insulated garage doors in July. Paid extra for 18.4...
                This was the worst experience ever. Ordered 3 insulated garage doors in July. Paid extra for 18.4 R-value. Installed September. Pouring rain water through every panel seam channel into the building and into the insulated panels, where it could freeze and expand and contract which would eventually ruin the panels. Reported to Home Depot first of October. Clopay refused to acknowledge claim until Nov. 28th. They refused a refund and forced us to have installer come out and look at product. Installer agreed it was defective and that spray foam in panels was expanded too far into channels, preventing channels from having a good seal. Clopay forced us to take a replacement product instead of a refund and then took months for management to approve and manufacture. All the while, rain, snow, and ice were coming into our building and the gap was so big between channels that all heat in building was lost. 2nd set finally installed first of February - 4 months after initial complaint. They were leaking too. We demanded refund. Clopay forced us to wait for a 3rd replacement, stating they would downgrade us to the 9 R-value for a better seal. 6 weeks later, Clopay management still had not approved the replacement so Home Depot had to get involved and demand the refund for us, which we finally got at the end of March. 2 weeks later we had another brand installed with no problems. Thousands and thousands of dollars in damages that Clopay promised to reimburse us for and now their legal department is claiming they are not responsible. Unethical and horrible. The absolute worst customer service I have ever experienced in my life. Save yourself the headache and the damages and go with a different brand.
                by
                  30 found this review helpful
                  Can't imagine buying a better garage door...
                  Clopay makes a great garage door!!! Very well insulated and looks awesome (on both sides)!!!. It's also very easy to clean (practically wiped off some of the marks left on the door by the installer with my fingers). I look forward to using it for many years to come.
                  by
                  • Verified Purchase
                  • Recommended
                  Absolutely gorgeous
                  I am so very, very pleased with my classic ultra grain cherry doors 18.4 R rating. They are so very very nice. Solid easy to clean
                  by
                  • Verified Purchase
                  • Recommended
                  Fantastic looking door
                  My new door is so quiet you cant even hear it open from inside the house like I used to be able with my old door and opener. The door is insulated which keeps my garage warmer and the room above it, and the windows are also double pane and insulated. It looks great and the finish is also appealing.
                  by
                  • Verified Purchase
                  • Recommended
                  All great doors- 6 Clopay doors on house & barn
                  I have insulated Clopay doors installed on my house garage (3) and on my barn and equipment shed. They are a couple of different styles. They look good and are holding up well. The 3 oldest at the house are about 15 years old and the newest about a year at the rear of the barn,
                  by
                  Response from Consumer ServicesOct 4, 2017
                  Thank you so much for your feedback. We are thrilled to hear how happy you are with our product. The doors really compliment the exterior of your property!
                  • Verified Purchase
                  • Recommended
                  Awesome Garage Door
                  We are really happy with the look of our new garage door. We added windows to the top and what a difference in curb appeal!! Very nice insulated door.
                  by
                  Response from Consumer ServicesOct 4, 2017
                  We love hearing that you are happy with your garage door. Clopay appreciates that you have taken the time to rate our product and provide us with a picture of the end result. The garage door looks amazing on your home!
                  • Verified Purchase
                  • Recommended
                  Very happy with my decision
                  I had several choices but our new Clopay door was the best choice. I have yet to experience how much warmer the garage will be this Winter with an insulated door with a good overall seal around it. I'm sure it'll be much better than the old door! The floor at the opening is crowned slightly so the installer was good enough to add a larger bottom seal to close the gaps along the edges. I'm very happy with my choice!
                  by
                  Response from Consumer ServicesOct 6, 2017
                  Thank you for taking the time to leave a review on your new Clopay garage door. Our Authorized Dealers / Installers are the best and really do take care of our customers. Your new door looks very nice on your home and I am sure you will notice a difference as the temperatures drop outside!
                  • Verified Purchase
                  • Recommended
                  ❤️ The curb Appeal
                  Like adding an additional room to my house. The 2" insulation provides all the comfort necessary during all 4 seasons. As you can see by the photo I get the full afternoon sun so good insulation is a must. The additional Charleston window insert have brightened up the interior also. Thank you Clopay Doors & Cornwell Door Service
                  by
                  Response from Consumer ServicesOct 4, 2017
                  We are very excited to hear that you are happy with your garage door. We appreciate you taking the time to rate our product and provide us a picture. The garage door makes a beautiful addition to your home's curb appeal!
                  • Verified Purchase
                  • Recommended
                  QUALITY DOOR BUT...
                  Door has the best R value available and with foam injected core it should also be more dent resistant! Overall It's a great door. Three things kept this door from getting 5 stars: (1) One panel had some dents/kinks in it. Fairly insignificant since it's only on one panel and, on the inside. Looks like a packaging band was over-tightened to cause issue. (2) I had to remove and re-install the steel reinforcing brackets on the ends of a few panels. They were not properly aligned and I was unable to install the hinges. (3) CAME WITH EXTENSION SPRIGS, NOT TORSION SPRINGS! This was not my fault for not catching it. A competitor was selling this exact door under another brand name for $30 more but, it also included an operator bracket. Competitor advertised ez-set torsion springs and an operator bracket. I didn't need the bracket so, I bought it from Home Depot. Home Depot's description didn't mention the springs.
                  by
                    • Recommended
                    41 found this review helpful
                    The appearance matched the other door and the installation was identical to the first door. Good product!
                    by
                    • Verified Purchase
                    Very quiet
                    [This review was collected as part of a promotion.] So far, very happy with my new door. Love that it's insulated and quiet
                    by
                      • Recommended
                      New doir
                      [This review was collected as part of a promotion.] Beautiful door, very well built! Has added supports where needed and just and overall great door!
                      by
                        • Recommended
                        Delivery took longer than expected but the product me all my expectations.
                        by
                        • Verified Purchase
                        Poor customer service
                        The delivery was weeks late delaying the project and causing higher cost. The week before the promised delivery, I called Clopay logistics department and they said it would be late because their "driver was on vacation". I explained my project schedule was dependent on this delivery. Weeks later, when the door was delivered to the Home Depot, I did not receive a notification further delaying delivery. Clopay has promised a partial refund, multiple times, but it has never followed through.
                        by
                        Response from Clopay Customer CareJan 26, 2024
                        Frank, thank you for reaching out. We are sorry for your experience. Please reach out to Clopay at reviews@clopay.com so we can contact you directly to review your order. Thanks! The Clopay Team ClopayGarageDoors
                          Replacement Installation
                          [This review was collected as part of a promotion.] Replaced 34year old garage doors. Used a local installer who sold me the doors and they look beautiful. Alot sturdier and thicker than my old ones. Went with the Clopay 4300 classic steel doors in white. I'm hoping the garage stays a little warmer with the thicker doors. Installer was very professional, on-time and removed the old door. would highly recommend.
                          by
                          • Verified Purchase
                          • Recommended
                          Doors are great for price
                          [This review was collected as part of a promotion.] Purchased 2 9 X 9 doors. Love the way they look and work flawlessly
                          by
                          • Verified Purchase
                          • Recommended
                          Great Door!
                          [This review was collected as part of a promotion.] Quality door. Quality installation. Love the door. It's quiet and solid
                          by
                          • Verified Purchase
                          • Recommended
                          Garage door and garage door opener
                          [This review was collected as part of a promotion.] The installer was very friendly and nice. Top notch installer.
                          by
                          • Verified Purchase
                          • Recommended
                          Construction, Installation, and Warranty
                          [This review was collected as part of a promotion.] Doors and insulation are great. Only problem is cable came off door after 6 months! Hope they follow through with their warranty.
                          by
                          • Verified Purchase
                          • Recommended
                          Happy with 8x8 insulated door
                          I ordered my 8x9 insulated door from Home Depot in December and received it three months later. I knew before I ordered it that it would take some time to receive the door so I don't fault Copay or Home Depot. I picked the door up at Home Depot when it arrived. The door was well packaged for shipment. When I got home I unpacked the door and was surprised to see that the door was in perfect condition. No scratches, dents or dings. I installed the door on a brand new metal building. I took my time assembeling the door to make sure I did everything correctly. The instructions provided with the door were somewhat genaric and applied to different models of Copay doors. The instructions were okay but could have been much better if they were provided specific to my door. So I read the instructions and watched youtube videos until I was sure I was assembeling parts correctly. I was installing the door on a metal building, which is built different that a stick built garage, so I was forced to modify the door opening so the Copay would install properly. I got the door completely assembeled and installed then realized the extension springs provided by Copay were way too stiff. The door would not close all the way. I weighted the door and it weighted 154 pounds. So I purchased 140 pound springs from a different vender and now the door closes perfectly. I am very happy with the door now that it is installed. I would just suggest that the instructions are not as straight forword as they could be so go slow when assembeling.
                          by
                            • Recommended
                            Showing 1-30 of 354 reviews

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