Customer Reviews for DMX 1-STEP 100 sq. ft. 3.6 ft. x 29 ft. x 5/.32 in. Underlayment for Vinyl Planks, Laminate and Engineered Hardwood Floors
- Use with vinyl plank, laminate and engineered hardwood flooring
- VOC free
- No mold, no cold
Customer Reviews
Jun 3, 2021
Went down easy, taped easy, seemed to make a nice...
Went down easy, taped easy, seemed to make a nice smooth underlay. Will see how warm it keeps the floor on my porch this winter.
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Jun 2, 2021
Great so far! Goes down easy and seems like...
Great so far! Goes down easy and seems like it will serve its purpose. Definitely does a good job insulating from the concrete floors.
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May 27, 2021
Wrinkles
You have to lay down and put whatever weight on it so it can relax before you start to floor. Other than that easy to cut and tape together.
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Customer review from homedepot.caMay 21, 2021
Clearly the very best underlayment on the market! When used...
Clearly the very best underlayment on the market! When used over concrete it raises the temp of the floor appreciably....the floor has an undeniable but hard to describe “softness”. I’ve used it on several floors now with consistently outstanding results.
Would NOT install a floor without it. ( actually waited two months on a project due to it being back ordered)!
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May 19, 2021
I was so glad I chose this underlayment. It...
I was so glad I chose this underlayment. It is definitely top of the line. I had it installed in the upstairs bonus room and you cannot hear any foot steps. I would definitely buy this for my next vinyl plank flooring project.
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May 18, 2021
Excellent product. Makes flooring a breeze!...
Excellent product. Makes flooring a breeze!
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May 18, 2021
Easy to assemble and works well....
Easy to assemble and works well.
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May 17, 2021
Excellent product as expected...
Excellent product as expected
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May 17, 2021
Very easy to install in my basement and has kept...
Very easy to install in my basement and has kept the LVP on top from getting cold.
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May 5, 2021
The product was excellent. Only downside is that it isn’t...
The product was excellent. Only downside is that it isn’t available locally and has to be shipped in.
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May 4, 2021
As for drying up the concrete and allowing it to...
As for drying up the concrete and allowing it to breathe? It works as advertised. The insulating factor is nominal at best. Floor is still quite cold.
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May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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May 3, 2021
GOOD QUALITY AND EASY TO SETUP!!!...
GOOD QUALITY AND EASY TO SETUP!!!
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Apr 24, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 22, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 22, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 18, 2021
ok, as long as your floor has no issues,
people buy this because its cheap and needs zero skill to install, however, here are two things i found out when using this, number one: this does not block the cold if you are putting it over concrete, no matter what the commercials tell you, nomatter what scott tells you, this will not block cold over concrete, number two: this is a hard plastic product , it has no give, so if you put a hard floor directly on top of this, like a hard laminate, your floor will make a lot of creaking noise when you walk on it, so i would strongly recommend that if you a re planning on putting this down on top of concrete and putting a hard laminate on top, spend the xtra money and put a felt underlay on top of this before you put down the laminate, it solved all my noise issues , dont lay the laminate direct on top of this if u want your floors to be quiet.
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Response from Customer ServiceApr 23, 2021
Thank you for your comments. Firstly, DMX 1Step 2.0 does block the cold, please refer to the test page on our website https://dmx1step.com/product-test-result/, look for ASTM C518-17 Mod Floor Temperature Test, our product increases the floor temperature by 6.5 degrees C, also take a look at the hundreds of positive reviews that state the floors are warmer with DMX 1-Step 2.0.
As for stiffness of our product, please note that vertical deflection is one the main reasons for joint failure of vinyl and laminate floors, in order to have a successful installation there should be no vertical movement or deflection of the joint, DMX 1-Step 2.0 does an excellent job of this, please refer to ISO 4918 Chair Caster Test, which DMX 1-Step 2.0 passed easily, in this test the joints are tested under load for 25,000 cycles. Use of felt could increase vertical movement and potentially lead to failure of the joints. As for creaking noise, DMX 1-Step 2.0 has been tested for sound, it is one of the quietest underlayments in the market please refer to ASTM E492-09 and E90-09, our underlayment is so quiet that it is suitable for use in condos. It does not make any creaking noises. In addition, we would like to add no underlayment is as tested as DMX 1-Step 2.0 as is clear from all the test results on the Test Page of our website. Hope this answers all your questions.
Customer Care
DMX
As for stiffness of our product, please note that vertical deflection is one the main reasons for joint failure of vinyl and laminate floors, in order to have a successful installation there should be no vertical movement or deflection of the joint, DMX 1-Step 2.0 does an excellent job of this, please refer to ISO 4918 Chair Caster Test, which DMX 1-Step 2.0 passed easily, in this test the joints are tested under load for 25,000 cycles. Use of felt could increase vertical movement and potentially lead to failure of the joints. As for creaking noise, DMX 1-Step 2.0 has been tested for sound, it is one of the quietest underlayments in the market please refer to ASTM E492-09 and E90-09, our underlayment is so quiet that it is suitable for use in condos. It does not make any creaking noises. In addition, we would like to add no underlayment is as tested as DMX 1-Step 2.0 as is clear from all the test results on the Test Page of our website. Hope this answers all your questions.
Customer Care
DMX
Customer review from homedepot.caApr 12, 2021
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Apr 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 9, 2021
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Apr 2, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 1, 2021
I waited for this item because I was putting a floor in the basement after finishing the floor 2 ...
I waited for this item because I was putting a floor in the basement after finishing the floor 2 weeks later I had a flood. This product was excellent the water never came to the top of the floor and I ran blower and dehumidifier and no smell nothing
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Apr 1, 2021
Works great. Easy to cut and roll out....
Works great. Easy to cut and roll out.
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Mar 31, 2021
I used this with a 5mm click vinyl plank from Lumber Liquidators in my basement. I was using a 3...
I used this with a 5mm click vinyl plank from Lumber Liquidators in my basement. I was using a 3mm foam pad with an aluminized top "vapor barrier" that ended up getting soaked from moisture & who knows what coming from the basement. after 1.5 years, moisture started seeping up through the vinyl planks & so had to totally remove the floor & replace with DMX 1-Step as well as to replace about 30 boards due to mineral buildup.
DMX 1-Step provides excellent support & I believe it will be an excellent vapor barrier as it is very thick plastic & very sturdily built. I saw a similar competing product at Lumber Liquidators for about half the price but the thickness is much thinner in comparison and it is a new product whereas this one has gone through several redesigns.
I don't notice any hollow tone when walking on the floor, sounds very good & solid.
the only thing that I have issues with is that in one small area close to where I ended at a 45 deg angle, the boards are slipping slightly on the joints and so the gaps are being exposed. Have ordered some 1/32 in thick rubber to place between the plank & underlayment, that should fix the issue.
Don't forget to raise the shoe molding up 1.5-3mm above the floor to allow for air flow!!!
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Mar 28, 2021
Very Happy
Great product. Easy to install . Good price. Looks great
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Customer review from homedepot.caMar 27, 2021
Easy Peasey
So simple. Order, pay, pickup. Wait for pickup was 10 mins. Hope they keep this going post COVID.
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Customer review from homedepot.caMar 23, 2021
RV Memory Foam Mattress-Ottawa
I purchased this for under my memory foam ENDY mattress. I am hoping it prevents any mold from getting between the plywood base and my mattress--air flow
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Customer review from homedepot.caMar 20, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Mar 19, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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