Hi Rimmer,
We apologize for this experience and thank you for taking the time to write a review. Plate racks can be stowed horizontally if large items are being loaded into the basket. If your dishwasher is not drying during the appropriate cycle, ensure that the rinse aid dispenser is generally located on the interior door, right next to the detergent dispenser, and is full. If not, remove the cap on the dispenser and pour in enough rinse aid until the indicator shows it’s full. Don’t overfill your dishwasher. There should be a little bit of space between all of the dishes, cups, bowls, and other items. Otherwise, water and detergent won’t be able to reach all surfaces of the dirty dishware, nor will they dry evenly. Lastly, once the dishwasher completes its cycle, crack the door open a bit to allow moist air to escape. Let the dishwasher sit for half an hour or more before emptying it so that any remaining water has a chance to evaporate. If the measures have been taken and the problem persists. Don't hesitate to get in touch with our customer service at consumerservice@danby.com or fill in your information at https://www.danby.com/support/ for proper assistance. Regards, Earl