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Customer Reviews for Delta Foundations 2-Piece 1.28 GPF Single Flush Elongated Toilet in White

Internet #303255122

Model #C43913-WH

Store SKU #1002854648

  • Slow Close Seat helps to prevent slamming
  • SplashGuard helps stop liquid from getting underneath the tank
  • Available exclusively at The Home Depot

Customer Reviews

  • 4.4
    out of 2,005 reviews
  • 72% recommend this product
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Showing 1-30 of 2,005 reviews
Low quality water valve assembly
The internal parts have gone bad with less than two years of installation and less than 30 times of use, please see the photo. This toilet is in a guestroom toilet and is rarely used.
by
Response from DeltaFaucetAug 24, 2024
Hello Valued Customer, Thank you for your review! We do apologize that this product did not meet your expectations. Please reach out to our customer service department directly with any issues you may experience with this product. Best Regards, Kayla DeltaFaucet
    1 found this review helpful
    Parts not supported!
    We purchased this toilet three weeks ago. Upon opening it the toilet seat cover was cracked. Considering the toilet was fine, we still installed it and reached out to Delta. Delta sent a replacement seat cover and it showed up as round. I called again and Delta informed us the elongated seat cover was discontinued in 2017 so they couldn’t send us a replacement! The only resolutions they provided was to return the entire toilet to Home Depot or go out a purchase a third party seat cover. Yikes
    by
    Response from DeltaFaucetMay 2, 2024
    Hi JMul,

    Thank you for your review! I am sorry to hear that the unit is not what you expected, but I will be more than happy to help! Quality is very important to us, and our products undergo rigorous testing to ensure high-quality performance. We also have a Lifetime Limited Warranty on all parts and finish. Your feedback is important to us, as it helps us refine our products and services. Feel free to contact us directly, so we can further assist you with this matter. Best Regards, Themar Digital Communications Specialist (800) 345-3358 DeltaFaucet
      6 found this review helpful
      by
      • Verified Purchase
      Really nice toilet. Easy install. Quality seems very nice. Our plumber that installed the toilet also said Delta is a good toilet brand.
      by
      Response from DeltaFaucetApr 21, 2024
      Hi AJones,

      Thank you for taking the time to leave your review! I am glad you are satisfied with the Delta Faucet toilet model C43913-WH.

      Thank you for your feedback and for being a loyal Delta Faucet customer!

      Best Regards,
      Bryan
      Digital Communications Specialist
      (800) 345-3358
      customerservice@deltafaucet.com DeltaFaucet
      • Verified Purchase
      The water does not stay in the toilet bowl.
      Used the toilet for two weeks and the water disappears from the toilet bowl within 20 minutes after flush. Plumber cleaned the drain and made several adjustments to no use. Cannot return either since plumber bought it for me and I tossed the receipt and the box imso off to get another toilet and pay again for the toilet and installation. Thanks Delta and Home Depot for selling this piece of junk!
      by
      Response from DeltaFaucetJan 14, 2024
      Hi Zhome!

      Thank you for taking the time to write a review for the Delta Foundations. We are sorry to hear that you are not satisfied. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.

      Best Regards,
      Carrie DeltaFaucet
        1 found this review helpful
        Not holding water
        The toilet looks nice, but there something wrong with it. It dose not hold water. I installed it myself, after you flush it, the bowl will fill up, then after the water stop, then for about 30 seconds it drain slowly. I Thought I did something wrong. I called A plumber and he said it is not leaking and it the toilet. Be prepared to clean toilet about everyday.
        by
        Response from DeltaFaucetSep 2, 2023
        Hi Brian!

        Thank you for taking the time to write a review for the Delta Foundations. We are sorry to hear that you are not satisfied. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.

        Best Regards,
        Carrie DeltaFaucet
          5 found this review helpful
          Defective. Customer Service Does Not Help
          After I installed this toilet, I noticed that the bowl was not holding water and was draining out completely over a two-minute window. I figured it might be a plumbing issue. I had a plumber check it out and confirm that the issue was with the toilet. Customer service wanted video evidence. I provided it, but since I had uninstalled it before filming, they would not accept it. They wanted me to reinstall defective toilet to film it again. I do not recommend.
          by
          Response from DeltaFaucetJul 21, 2023
          Hi Ronald,
          Thank you for your review! I am sorry to hear that the unit is not what you expected, but I will be more than happy to help! Quality is very important to us, and our products undergo rigorous testing to ensure high-quality performance. Your feedback is important to us, as it helps us refine our products and services. Feel free to contact us directly, so we can further assist you with this matter.
          Best Regards,
          Themar
          Digital Communications Specialist DeltaFaucet
            5 found this review helpful
            Quality control is hot or miss.
            I had a pro do the install. Just a day after the install I noticed a leak at the front of the base and called the plumber back. He pulled the toiled to inspect the seal and look for other imperfections. When it leaked again after reinstalling, he used red food coloring to find where the leak was coming from. The red food coloring outlined where the leak was. Gonna haul this one back to the store, hopefully I don't end up with another dud.
            by
            Response from DeltaFaucetJun 6, 2023
            Hi bakerd97,

            Thank you for your review of this Delta Faucet toilet model. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help.

            As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please don't hesitate to reach out for assistance or if you have any questions!

            Best Regards,
            Bryan
            Digital Communications Specialist
            (800) 345-3358
            customerservice@deltafaucet.com DeltaFaucet
              3 found this review helpful
              Looks like using cheap rubber gaskets
              Installed 3 years back and now had to replace hardware because you can see on pictures what happened. I don't use any toilet tank cleaners or something else that could eat gaskets
              by
              Response from DeltaFaucetMay 25, 2023
              Hi Aleksei,

              Thank you for your feedback on the C43913-WH. I am sorry for any inconvenience you experienced with your Delta Toilet. This unit does not have special care instructions; However, it's recommended that you clean your acrylic bathing product with non-abrasive soaps and cleaners such as:
              Dishwashing Liquid Detergent
              Lysol® Power Bathroom Cleaner
              CLR® Bath & Kitchen® Cleaner
              Formula 409® All-Purpose Cleaner
              Iron Out® Rust Stain Remover
              Use a terry cloth towel, soft cloth, or sponge. Avoid using abrasive scrubbing pads, steel wool, or sponges.

              NOTICE: When using drain cleaner or clog remover, rinse thoroughly with water.

              Please contact us back with any further questions.

              Best regards

              Nicole
              Digital Communications Specialist DeltaFaucet
                5 found this review helpful
                Do Not Buy This Toilet
                The water level in the bowl is way too low. When you take a #2 some of it gets directly on the porcelain. I called delta customer service and all they wanted to do is argue with me saying the water level is normal because it’s a low flow toilet. But I own rental properties and own several brands of low flow toilets and all of them have adequate water in the bowl. Also, this Delta toilet’s seat is very uncomfortable. The design causes a skin pinch. Do not buy this toilet.
                by
                Response from DeltaFaucetMar 31, 2023
                Hi jim10011,

                Thank you for your review of the Delta Faucet FOUNDATIONS® Elongated Toilet MODEL#: C43913-WH. Please accept our sincere apology for the inconvenience you are experiencing. We are always happy to assist. Quality is very important to us and our products undergo rigorous testing to ensure high-quality performance.  

                If you are experiencing poor flush, try the following:

                A. Adjust the tank water level to match the waterline.
                B. Fully open the water supply shut-off valve.
                C. Clear obstructions from the trap way, jet, or bowl rim holes.
                D. Clear obstructions from the waste line.

                We appreciate your business and look forward to continuing to serve you. Please contact us directly if you have any further questions.   

                Best Regards,  

                Kelley
                Digital Communications Specialist DeltaFaucet
                  11 found this review helpful
                  Doesn't flush down solid waste well
                  Low water level in bowl leaves solid waste exposed and stuck after flushing. Can't increase increase the water level due to the way the interior drain is designed. Basically you're pooping into a cup of water and there's no way to mitigate the smell until the toilet I cleaned. Embarrassing for guests and home owners alike. Would NOT buy again and you should not either.
                  by
                  Response from DeltaFaucetMar 7, 2023
                  Hi DiYwifegetsitdone,

                  Thank you for your feedback on the C43913-WH, and I am sorry to hear that the unit is not what you expected.

                  The fill valve assembly inside the tank can be adjusted by following the instructions found in step 2, page 2 of the Maintenance and Installation manual below.

                  https://media.deltafaucet.com/MandI/82487%20Rev%20F.pdf

                  Since the toilet is only designed to use 1.28 GPF (gallons per flush), you may also hold the flush lever down for a few seconds longer to allow for more water to flow through the tank into the bowl, which will help to clean the bowl and still conserve water

                  Please contact us back with any further questions.

                  Best regards

                  Nicole
                  Digital Communications Specialist DeltaFaucet
                    10 found this review helpful
                    Toilet is fine, sticker is pointless
                    Toilet is fine. Installation is simple. Manufacturers always find some idiotic way to make things unnecessarily difficult, and Delta decided to put a semi-permanent water-sense sticker right on the front of the tank. You aren't going to be able to peel it off in one piece. Had to scrape this stamp sized thing off in dozens of sticky little pieces that are going to get everywhere. No idea what the adhesive is but it's still there and alcohol or nail polish remover doesn't get rid of it.
                    by
                    Response from DeltaFaucetDec 10, 2022
                    Hi GetRidOfTheSticker!

                    Thank you for taking the time to write a review for the Delta Foundations. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.

                    Best Regards,
                    Carrie DeltaFaucet
                      • Recommended
                      5 found this review helpful
                      Great toilet, Great price, Well—known brand.!
                      I installed this toilet, using the Danco wax/rubber seal, 3 years ago. No problems until recently flapper leaking. Otherwise great value overall!
                      by
                      Response from DeltaFaucetOct 18, 2022
                      Hi Chris,

                      Thank you for contacting us at Delta Faucet. Please accept our sincere apology for the inconvenience you are experiencing with this Delta Faucet model C43913-WH. Here is what we can do to resolve your issue for you. Please contact us directly by phone at 1-800-345-3358 or email at customerservice@deltafaucet.com as we would like to resolve this matter for you at this time.

                      Best Regards,
                      Time
                      Digital Communications Specialist DeltaFaucet
                        • Recommended
                        4 found this review helpful
                        Good toilet but could have used better parts
                        This toilet has been good as it has been installed for 3 months the only flaw with this toilet is the parts. They are cheap. Right after I installed it I noticed that the water line in the tank was to low, I tried to adjust it but it wouldn’t move. I had to buy a new fill valve witch I wasn’t expecting to do on a new toilet. Another complaint is the water level in the bowl being so low I bought a fill valve that you can control the water in the bowl “shown in picture”
                        by
                        Response from DeltaFaucetOct 5, 2022
                        Hi John, thank you for contacting Delta Faucet Company!

                        We apologize our product does not meet your expectations! With any issues you experience with any of your Delta Faucet Company products, please reach out to us directly so we can assist you further.

                        We appreciate your feedback. Please reach out directly if you have further questions!

                        Best Regards,

                        Kyra
                        Digital Communications Specialist DeltaFaucet
                          • Recommended
                          4 found this review helpful
                          Looks good, but only average for shorter seat height and flush function.
                          This is a good-looking toilet, but with the included seat, it is at least an inch shorter than the toilet I was replacing. That was somewhat disappointing to my family. It has great finish and should be easy to physically clean. It does get the job done. However, it is not as powerful a flush as I had hoped, nor does the flush clean as well as the label suggests. I intended to purchase a toilet that was a hundred dollars more expensive, but I thought if this was a Delta product, it should be very good. It is only average. If I had it to do again, I would purchase an American Standard Cadet 3 or an upgraded Kohler, knowing what I now know about this mediocre toilet.
                          by
                          Response from DeltaFaucetMay 21, 2022
                          Hi Tim T!

                          Thank you for taking the time to write a review for the Delta Foundations. We are sorry to hear about your experience. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.

                          Best Regards,
                          Carrie DeltaFaucet
                          • Verified Purchase
                          • Recommended
                          9 found this review helpful
                          Very happy with my new toilet
                          I am very happy with my toilet. My water bill is $15 less already. My old toilet I believe was from when the house was built in 1960. That was the hardest part of the switch as most people say. The bolts for the tank were rusted and took awhile to loosen. this new toilet was very easy to install. The tank is 1" away from the wall which I think is great. My old toilet was right up against it and it was black behind it from the condensation of the water in the summer time and I could not get behind it to clean it. This is much better for air flow. I had to be careful which model I got since I have a heat vent that is behind it and the base of it needed to be far enough away from the wall for that. I have added pics to show how that worked out in case this is your problem also. My vent sticks out 3" and the base of the toilet is 2.75" from the vent. so this model worked perfectly for me. It is quick to empty and to refill also. I have had this for about 2 months and have no complaints. I like the higher seat also. I would recommend this toilet.
                          by
                          Response from DeltaFaucetMay 3, 2022
                          Hi Cindy,

                          Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet model C43913-WH! We greatly appreciate you taking the time to leave your feedback and your loyalty to Delta Faucet Company!

                          Best Regards,
                          Tim
                          Digital Communications Specialist DeltaFaucet
                            • Recommended
                            9 found this review helpful
                            Decent, economical toilet, comfortable
                            Easy to install, good height and with elongated shape, enough room for my backside
                            by
                            Response from DeltaFaucetApr 21, 2022
                            Hi bildeho,

                            Thank you for taking the time to leave your review! I am glad that you are satisfied with the Delta Faucet model C43913-WH.

                            As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. Thank you for your feedback and for being a loyal Delta Faucet customer!

                            Best Regards,
                            Bryan
                            Digital Communications Specialist
                            (800) 345-3358
                            customerservice@deltafaucet.com DeltaFaucet
                            • Verified Purchase
                            • Recommended
                            1 found this review helpful
                            Low Water Level in Bowl
                            I wish I would have read some of the reviews earlier, and can confirm I have the same problem as a lot of the reviewers with low water in the bowl. Basically have to scrub the toilet after each No.2. Very disappointing. I am going to have to replace the brand new toilet I just bought from Home Depot. Very little water in the bowl equals a mess. It’s either a flawed design or a defect, either way a fail.
                            by
                            Response from DeltaFaucetMar 30, 2022
                            Hi Scott,

                            Thank you for contacting us at Delta Faucet. Please accept our sincere apology for the inconvenience you are experiencing with this Delta Faucet model C43913-WH. Here is what we can do to resolve your issue for you. Please contact us directly by phone at 1-800-345-3358 or email at customerservice@deltafaucet.com as we would like to resolve this matter for you at this time.

                            Best Regards,
                            Tim
                            Digital Communications Specialist DeltaFaucet
                              12 found this review helpful
                              Almost no water in the bowl!
                              Seems to be well made and with quality materials but has one major flaw....hardly any water in the bowl!! Installed the toilet and turned the water valve on and was shocked at how little water was actually in the bowl. I flushed several times thinking something must be wrong, but it's the way it is designed. The water level in the bowl is controlled by the level of the trap that is cast into the base, and it can not be changed. See the attached picture and judge for yourself. Look at others' photos and you'll see the same.
                              by
                              Response from DeltaFaucetFeb 3, 2022
                              Hi Robert,

                              Thank you for taking the time to leave us your thoughts. I am sorry that this Delta Faucet model C43913-WH Foundations 2-piece 1.28 GPF Single Flush Elongated Toilet in White did not meet your expectations and understand how frustrating this can be. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your loyalty to Delta Faucet Company.

                              Best Regards,
                              Tim
                              Digital Communications Specialist DeltaFaucet
                                8 found this review helpful
                                Well thought out for easy installation
                                Lots of things to make installation trouble free and easy. #1. I always buy my own wax ring with a horn on it. It helps make it less likely to leak then just a plain cheaper wax ring. This one comes with a horn on the wax ring. Nice! #2. Comes with meaty stainless mounting bolts with rigid plastic discs to hold them in place when you set the toilet with nylon hand tighten nuts. #3. This is a big plus. you do not have to cut the mounting bolts off while on your knees with a hack saw. I always hate this last step. The caps are taller and snap on without cutting. Wow love it! #4. The tank is prepped and has the mounting bolts installed and tightened already. Just push on the rubber seal ring and install to bowl with hand tightened nuts. #5. Tank seats against the bowl mounts and is solid tight to the bowl. #6. Slow close seat included! #7. The seat mounts with non slip pads so it does not move after installation. This toilet uses an oversize regular flapper for a powerful flush with less water. Unfortunately I have become known as the toilet King in the family and have installed way too many for family lately. I have always gone to Kohler but this has changed my mind. It is now my go to toilet. Nice work Delta!
                                by
                                Response from Customer ServiceMar 4, 2022
                                Hi Curt S, Thank you for taking the time to leave us your thoughts on our Delta Faucet model C43913-WH. I am glad to hear that our Delta Faucet did meet your expectations. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best regards Nicole
                                  • Recommended
                                  Perfect for us shorter folk
                                  My wife and I are 5'4". This is the perfect height and bowl shape for us. Slow close lid, and each to clean unlike most 2-pc toilets. I agree with some of the reviews where it doesn't thoroughly clean the bowl with each flush, but we bought this with the Aquaus 360° Premium Hand-Held Bidet, so that wasn't an issue for us. The flush itself was powerful enough from my point of view.
                                  by
                                    • Recommended
                                    My husband installed the delta toilet in about 1 hour,,...
                                    My husband installed the delta toilet in about 1 hour,, we hand to replace our floor so we replaced the toilet in the process. It fit perfectly and the measurements was on point. It's a tall toilet that we love cause we are tall ppl 6'2 and 6'0. We love it . IT'S A GREAT PURCHASE. THANKS DELTA
                                    by
                                    • Verified Purchase
                                    13 found this review helpful
                                    Fast and easy assembly looks great!...
                                    Fast and easy assembly looks great!
                                    by
                                    Response from DeltaFaucetDec 10, 2020
                                    Hi Wilfredrodz! Thank you for your review! We are very happy to hear you are so satisfied with your Foundations elongated toilet! We greatly appreciate your feedback and in being a Delta Faucet customer!

                                    Best Regards, Tim DeltaFaucet
                                    • Verified Purchase
                                    3 found this review helpful
                                    Annoying flush
                                    I bought one of these for my new home and was pleased with it so got two more. The first was just what you would expect from a toilet, but the second two are annoying when flushed. They get a surge (belch) air from the stool when first flushed. You can see from the pictures which one is normal. I contacted Delta but no response. I bought ALL Delta faucets for the new home but should have gotten Kohler toilets.
                                    by
                                    Response from DeltaFaucetOct 19, 2020
                                    Hello 164south,

                                    Thank you for contacting us! I apologize for the issue you are experiencing with your product but I am happy to assist you.

                                    Please contact us directly as we would like to further trouble shoot this issue with you.

                                    Best Regards,

                                    Kayla DeltaFaucet
                                      17 found this review helpful
                                      Great buy
                                      Seems well made. Sooo easy to assemble. Thanks Delta employees for such a great product
                                      by
                                      Response from Customer SolutionsSep 9, 2020
                                      Hi Tro1! Thank you for contacting Delta Faucet Company. We are happy to hear that you are pleased with your toilet. We appreciate your feedback! We appreciate your business and look forward to continuing to serve you! Best Regards! Frank
                                        • Recommended
                                        Nice Quality
                                        It seems like the Delta Foundations line has been around for a long time and I can see why. Don’t mess with a good thing. I was pleasantly surprised to find stainless steel bolts and plastic wing nus to attach the tank and to attach the base to the flange. The bolts on my old toilet were so rusted I couldn’t even unscrew the tank and one of the flange bolts. The wax ring was of good quality unlike what you might get with a cheaper toilet. The flange bolts were thick and stood straight up without any issues when installing the base. The toilet has a good flush and slow close lid. I would recommend.
                                        by
                                        Response from DeltaFaucetSep 4, 2020
                                        Hello!

                                        Thank you for your review! We are very happy to hear you are so satisfied with your Foundations toilet! We appreciate your feedback and in being a Delta Faucet customer!

                                        Best Regards, Tim DeltaFaucet
                                          • Recommended
                                          13 found this review helpful
                                          Great Toilet - Powerful Flush
                                          These are great toilets - we put two of these in our renovated house - one in our master bath and one in the guest bath. They flush quickly and powerfully and rarely clog, sit on the floor nice and evenly with no rocking. I really like the elongated rim - its much more comfortable to sit on and the height is comfortable too. I also really like the soft close seat - no more slamming and it is great with my small kids. They can't slam their hands or anything else when the lid shuts. These are also easy to clean inside and out. All around I am quite happy with this toilet and am glad that we chose these for our house.
                                          by
                                          Response from DeltaFaucetAug 25, 2020
                                          Hello!

                                          Thank you for your review! We are very happy to hear you are so satisfied with the features of your new Delta Foundations toilet! We appreciate your feedback and in being a Delta Faucet customer!

                                          Best Regards, Tim DeltaFaucet
                                          • Recommended
                                          14 found this review helpful
                                          easy installation and the toilet has a powerful flush. soft close lid is a bonus.
                                          easy installation and the toilet has a powerful flush. soft close lid is a bonus.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          9 found this review helpful
                                          This was a great buy at a good price. The flush is quiet and it’s chair height, which is nice. I ...
                                          This was a great buy at a good price. The flush is quiet and it’s chair height, which is nice. I would recommend.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          13 found this review helpful
                                          Love the soft close seat and it flushes well! Looks great in our remodeled hall bathroom.
                                          Love the soft close seat and it flushes well! Looks great in our remodeled hall bathroom.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          7 found this review helpful
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