Customer Reviews for Delta Silverton Pivoting Toilet Paper Holder in Chrome

Internet #203489022

Model #SLV50-PC1

Store SKU #428132

Store SO SKU #1000094728

  • Gleaming chrome finish complements many decors
  • Create an easy-going and comfortable atmosphere in your bathroom
  • Casual and sleek design elements coordinates with most decors

Customer Reviews

  • 225 Customer Reviews
  • 3.7 out of 5 stars overall
50% of customers recommended.
Overall Ratings
5star-icon(116)
4star-icon(36)
3star-icon(11)
2star-icon(12)
1star-icon(50)
Attribute Ratings
Quality
2.7
Value
2.4
Sort By:
Absolutely the product of someone who has never designed a piece of hardware or ever changed a to...
Quality :
1
Value :
1
Absolutely the product of someone who has never designed a piece of hardware or ever changed a toilet paper roll. This pivoting thing hangs on clips by gravity, no set screw at all. Since you need to swing it up to change a roll, both mounts just come right off the wall. I have seen a dozen reviews that say the same thing, and all Delta says in response is to contact customer service. Yeah, how about if customer service is closed for a holiday weekend? Maybe it would be a better idea to pull this thing off the shelves or provide a real fix online instead of making us try to connect with your office. Geniuses.
Was this helpful?
2
0
Response from DeltaSupportJuly 18, 2019
Jimc, Thank you for your thoughts. I am so sorry that it has not been able to meet all of your expectations. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
This item looks beautiful but its flawed design make this unit absolutely worthless. The holder d...
Quality :
1
This item looks beautiful but its flawed design make this unit absolutely worthless. The holder does NOT attach to the wall brackets using set screws which allows for the holder to easily slide up and off the bracket when unraveling TP from the roll or replacing the roll. After living with it for 3 months, I'm tossing it for a different brand.
Was this helpful?
4
0
Response from DeltaSupportJanuary 18, 2019
Thank you for your thoughts on the Silverton Pivoting Toilet Paper Holder in Chrome. I am so sorry that it has not been able to meet all of your expectations. Please contact our Customer Care Specialists as they are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
Katy, TX, USA
Looks nice, but not functional
Customer review from logo
I have 2 of these units and we are constantly having trouble with it. The little screw comes lose and within a few days of tightening it you end up with your toilet paper on the floor. (See picture to see how lose it becomes.) It's very frustrating. After months of trying, I'm afraid we are going to have to give up and put something else in. It was a waste, unfortunately. Save yourself the trouble and stay away from this device. If they had only installed a small lip for it to lock on to, they wouldn't have the problems they are having with it.
Was this helpful?
0
0
Response from Customer SolutionsFebruary 10, 2015
I am sorry to hear about the issue with your Delta toilet tissue holders. I have sent you an email at this time as we would be happy to assist in resolving this matter for you. Thanks, Tim
Philadelphia, PA, USA
same issue as others
Customer review from logo
Finally figured out which brand/model toilet paper holder my contractor installed two years ago. It's had the same issues as everyone else from early on. Toilet paper falls onto the floor every single time I use it and the pivoting arm just won't stop coming out and down rather than resting in place. It doesn't seem like there's anything to hold it in. Want to replace but don't want to be left with these holes in my tile.
Was this helpful?
0
0
Response from Customer SolutionsMay 8, 2014
Hi Alyssa, I am so sorry to hear that your toilet paper holder is not functioning properly! I need some more information to help resolve this. Please look for an email from me. Thanks, JseeW
It was easy to mount on the wall. Seems to...
It was easy to mount on the wall. Seems to be be good quality.
Was this helpful?
0
0
Was this helpful?
0
0
Love this style. Bought one last year and came back...
Love this style. Bought one last year and came back to get them for the other bathrooms.
Was this helpful?
0
0
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
Was this helpful?
0
0
This product is easy to install, less than 10 minutes. It looks great and seems very sturdy'
This product is easy to install, less than 10 minutes. It looks great and seems very sturdy'
Was this helpful?
0
0
It is a nice made product line great TP holder...
It is a nice made product line great TP holder swing open design, just beware of the finishes. Had 2 rejects in Chrome.
Was this helpful?
0
0
Review this Product
Share your thoughts with other customers