Thank you for your feedback. We’re sorry you had a negative experience with our product. Here's a link on how to replace the rope: https://thetreetrove.com/how-to-change-the-rope-on-a-fiskars-tree-pruner/#:~:text=To%20attach%20the%20new%20rope%20to%20your%20Fiskars,onto%20the%20pole%20and%20tighten%20the%20screws%20securely.