We are disappointed to learn that this has been your experience with your appliance. We understand your concerns; however, please understand that although we place a great deal of emphasis on manufacturing quality products, there are occasions when things may not go as they should. Rest assured that we value your feedback, and it will not go unnoticed. We also hope that we can better serve your needs in the future. We would like to ensure your concern will be addressed. At your convenience, please contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox