Hi Art, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. It is possible that all you need to do is go through the pairing process again and this would resolve your issue.
If you still have the chime, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 549921, so that we can resolve your issue promptly. Thank you and have a great day!