Hello - we're sorry to hear that your experience using the filters wasn't as expected. -- The filter might not be the correct one for your filtration system, and you can refer to the product brochure for a guide with different models (GE and non-GE) that could provide the right filter for your system. You can find the product brochure here: https://images.thdstatic.com/catalog/pdfImages/bb/bbad128b-ed9a-4f5b-bc84-7f496e67937f.pdf -- You can also reach out to us on social media if we can assist you further. Take care. - Pablo@GEA