Hi Oldcrankcase, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.
All our Z-wave Switches have been tested and confirmed to be compatible with SmartThings. If SmartThings no longer offer support a function or feature, it may be necessary for you to contact SmartThings tech support directly, as we have no control over their decision. They can help provide you with more information regarding this issue. Since your situation is not a product deficiency or fault, we would appreciate if you could update or remove your review to better provide customers with an accurate account of what the product is designed for, as this could negatively impact another customers product decision.
If you have any other questions, please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 329279. You can also email us at bz@byjasco.com and include your personal ticket number in the subject line.