Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat Charcoal + Nest Thermostat Trim Kit Charcoal

Hello there, PK1. Thank you for sharing your review on the Nest Thermostat. We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have with the device. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, ELIZABETH. Thank you for sharing your review on Nest Thermostat. We're sorry to hear that you're experiencing some difficulties with completing the set up. In most cases, your device uses your system's heating and cooling wires to get consistent power. But there are times where you may need a C wire or a power accessory like the Nest Power Connector to make your system compatible. We recommend reaching out to our team of specialists so we can help you in identifying the compatibility of the device with your system. If it is, we can proceed with completing the set up and help you in controlling your Nest Thermostat using the Google Home app on your smartphone. Please contact us on our Google Help page for immediate support: https://support.google.com/googlenest/gethelp

Hello there! Thanks for sharing a review about the Nest Thermostat, and we’re sorry to hear that it keeps shutting off. There’s a possibility that your thermostat is not receiving power from your HVAC system, like when the thermostat wiring is incorrect or if your thermostat is connected to a system that requires a C or common wire, but that wire isn’t connected. That said, we’d like to investigate for other reasons why the thermostat is behaving differently. Please contact our dedicated team for troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi there, Dominick. Thanks for the feedback, and we’re sorry to hear that your experience with the Nest Thermostat didn’t meet your expectations. We encourage you to contact our dedicated team at your earliest convenience so we can guide you with checking compatibility all the way through setup and installation. You’ll find us always ready here: https://support.google.com/googlenest/gethelp

Hey there, Jv. We appreciate your feedback on the Nest Thermostat. The Nest Thermostat works with most 24 volt heating and cooling systems. However, we recommend checking the wire labels on your system first, and you can use the Compatibility Checker tool here: https://support.google.com/googlenest/answer/9246656

If you're in need of any assistance with the device, please don't hesitate to contact us on our Google Help Page here: https://support.google.com/googlenest/gethelp

Hello there, Robinson family. Thanks for the feedback. We’re sorry to hear that your experience with the Nest Thermostat is below your expectations. We’d like to learn more whether this issue is due to incompatibility, insufficient power, network, or other environmental factors. You can contact us anytime at the following link so we can guide you with troubleshooting steps accordingly: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your feedback on the Nest Thermostat. We can imagine how hard you tried, and we’re sorry to hear about your experience. We’d like to help you with checking compatibility all the way through setup and installation. We suggest reaching out to us anytime here: https://support.google.com/googlenest/gethelp

Hi there, hong. We're sorry to hear that you had a frustrating experience with the performance of your Nest Thermostat and that you had to return it. This is not the initial impression we want you to have with the products and services we provide. If you’re ever considering Google products in the future and need any technical assistance, please don't hesitate to contact our team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Jess S. Unfortunately, the "always on" display feature isn't available on the Nest Thermostat to conserve power. On the other hand, the outside temperature is already displayed on the main screen by default. It appears as temperature information right above the indoor temperature when you access the main screen menu of your Nest Thermostat display. To ensure accuracy, please verify that your registered home location in the Home app is correct. If you need to edit your home location, please refer to the guide provided here: https://support.google.com/googlenest/answer/7551013

Additionally, we'd like to share the comprehensive features of the Nest Thermostat. You can learn more about them by visiting this link: https://support.google.com/googlenest/topic/9361969

We value your feedback and we've taken it into consideration. We'll also make sure to pass this along to the right team. In the meantime, if you need further help or have any questions about the features of your Nest Thermostat, you're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hey there, Michelle! Thanks for choosing Nest Thermostat. We can see that you're having some difficulties with learning how to use the device. We suggest reaching out to our team of specialists and let us help you with improving your overall experience with the device. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, HomeDepotCustomer. Thanks for sharing your experience with us. We appreciate your effort in refreshing your Nest Thermostat with the Home app to help fix the issue. If the issue persists, we recommend contacting our support team for further help with your concern. You may reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, Nick. Thanks for the feedback on the Nest Thermostat. We’re sorry to hear that your experience is less than ideal. We’d like to learn more about your challenges with using the Nest Thermostat so we can help. Please get in touch with us anytime at the following link: https://support.google.com/googlenest/gethelp

Hello there, Bos2AUS. Thank you for sharing your experience with us. We apologize for the unfortunate experience you had while trying to install your Nest Thermostat. We can only imagine how inconvenient this may have been for you. If you require further assistance, our support team would be more than happy to investigate the issue and provide you with the best possible assistance. Please don't hesitate to contact them by using this link: https://support.google.com/googlenest/gethelp