Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat Charcoal + Nest Thermostat Trim Kit Charcoal

Hi MARK, thanks for trying out the Nest Thermostat Trim Kit. We're sorry to hear that you're unable to make it work, and that you're unable to find the common (C) wire.

A trained professional will be able to quickly tell what kind of system you have and identify the wires on your system, including finding the common (C) wire or install it if the wire isn't present. They can also install and set up your Nest thermostat for you, and answer any questions you have. You can contact a local pro in your area to service your system. To learn more about how you can contact a Nest Pro, here's the link: https://support.google.com/googlenest/answer/9850152

You may also reach out to our support team if you have any questions or clarifications you would like us to answer. You can contact our support team here: https://support.google.com/googlenest/gethelp

Hey Jesse, thanks for sharing your post and we're sorry to hear that your Nest Thermostat wasn't compatible with your house wiring. If you're willing to give it another try, we'd like to know more about your wiring and check if we can assist you with identifying the compatibility of your Nest Thermostat. Please reach out to our support specialists and allow us to find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Cher, thanks for sharing your feedback to let us know of your concern about the Nest Thermostat. We understand that having a user manual included in the box with every purchase of Nest Thermostat can be convenient for you, and we’d be happy to share this information with the right team for future improvements with our products and services. Meanwhile, we have lots of articles available at the Google Nest Help center for your support needs. You can also download documents included with your thermostat using this link: https://support.google.com/googlenest/answer/9373007

Or if you need real time assistance and guidance, you’re more than welcome to contact our dedicated team here: https://support.google.com/googlenest/gethelp

Hi pjbabyg, thanks for sharing the details about your experience with Nest Thermostat. We're sorry to hear about your frustration with the need for the common (C) wire for your heating and cooling system.

There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. Factors that would affect the insufficient power from your heating and cooling system include the age of your HVAC system, maintenance, including the possibility of faulty wiring or loose connections. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can resolve the battery drain problem. We recommend hiring a professional, such as a Nest Pro technician to check your system and install the common (C) wire if necessary.

Should the points we provide not resolve the issue you informed us, then we may need to have a closer look to find out what may be causing it and work on a resolution to improve your experience. We're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp

Hi Willie, thank you for sharing your review and we're sorry to hear that your initial experience with the Nest Thermostat was frustrating. We suggest reaching out to Home Depot so they can address your concern about getting a defective device. We'd like to know more details about your battery issues so we can help isolate the cause and provide you with troubleshooting steps that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi tscNY, thanks for posting your review on Nest Thermostat. We're sorry to hear that you're experiencing some difficulties with placing the thermostat on hold. This is not the initial impression we want you to have of the device. To start a temperature hold, you can follow the steps below:

1. Open the Home app > touch and hold your thermostat's tile.
2. Make sure your thermostat is in Heat, Cool, or Heat • Cool mode before you try to start a temperature hold.
3. Tap Hold temperature Hold temperature.
4. Select the 'Current temp' or the temperature preset you want your thermostat to hold.
Note: If the temperature you want doesn't appear, change your thermostat's current temperature to the one you want to hold. When you reopen the hold temperature settings, you'll be able to select the temperature you've just set.
5. Select the end time you want the temperature to hold for.
Note: If you're using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
6. Tap Start to begin the temperature hold.
Note: If you want to make changes to the temperature but there's a hold on the temperature, the app or thermostat will tell you that you need to end the hold first.

If you're still experiencing some difficulties with placing the thermostat on hold, then we'd recommend that you reach out to our support specialists so we can further assist you with your concern. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Albert, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with your Nest Thermostat when it comes to having a common wire. We'd like to know more details about the error code you're receiving so we can help find a better resolution for you and identify the cause of your relay switch not working. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp