Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat Fog + Nest Thermostat Trim Kit Deep Fog

Hi Heather,

Thanks for your feedback. We´re sorry to hear that the new Nest Thermostat didn’t work on your system.

If you´re willing, we recommend using the Compatibility Checker tool on our support page to verify if your heating and cooling system is compatible with the new Nest Thermostat. You may access the tool by clicking on this link: https://support.google.com/googlenest/answer/9246656

If you need further help, we'd be happy to assist you. You can reach out to us by visiting the Google Nest help link: https://support.google.com/googlenest/gethelp

Hi roscoe,

We appreciate your feedback. We're sorry to hear that your heater fuse blew.

We recommend checking if there may have been any power outages in your area recently since these kinds of outages can also cause your fuse to blow. If you haven't tried it yet, we also recommend using the compatibility checker tool on our support page to verify if your heating and cooling system is fully compatible with the new Nest Thermostat.

Once you verify that your system is fully compatible, you can replace the fuse for your heating system if you have access to it. You may need to fully turn off the power for your heating system from the main circuit breaker box for your home. Otherwise, if you don't have access to it, then you may contact a Nest Pro technician to check on it.

If the issue gets unresolved, we'd be happy to take a look at it and help you troubleshoot it further. We'll do our best to help improve your experience with the new Nest Thermostat here: https://support.google.com/googlenest/gethelp

Hi RICHARD,

Thanks for letting us know of the issue with your new Nest Thermostat. We´re sorry to hear of the difficulty you have in setting it up with your heating and cooling system.

If you haven't tried it out yet, we recommend using the Compatibility Checker tool on our support page to verify if your heating and cooling system is compatible with the new Nest Thermostat. You may access the tool by clicking on this link: https://support.google.com/googlenest/answer/9246656

Once you confirm it´s compatible and if you´re willing, you may follow the installation and set up guide on our support site. If you still face any difficulty, then you may also contact our support team here: https://support.google.com/googlenest/gethelp

Hi TCHD,

We appreciate you for trying out the new Nest Thermostat and are sorry to hear it didn't meet your expectations.

The Nest Thermostat has been designed to be set up and controlled from a single app, Google Home app with ease. You can control the temperature in the app or with your voice.

If the Nest Thermostat is changing temperatures by switching to Eco Temperatures, we recommend making sure that Eco Temperatures is not scheduled to turn on in the schedules. You can check this by selecting Thermostat in the Google Home app > Select Settings > Choose Schedules.

If a scheduled Eco Temperatures period is not the cause, then there are a couple of ways to adjust the Eco Temperatures so that the home temperature is still how you like it:

- You can change the temperature range of Eco Temperatures to a comfortable temparature range in the Google Home app. Here's how: Open Google Home app > Select Thermostat > Select Settings > Select Temperature preferences > Choose Eco Temperatures > Change the lower and upper limit to create the range you'd like the thermostat to stay in when you're away or when the sensors don't detect any activity.

- You can also change the behavior of your Nest Thermostat under your Home & Away Routines in the Google Home app. While you're setting up the routines, you can turn off the the setting that allows the thermostat to go into Eco Temperatures while you're away. You can take a look at this help article for more details: https://support.google.com/googlenest/answer/10071816

If you decide to try the Nest Thermostat again, we'd be happy to help you with the setup and any questions or concerns you may have. Please don't hesitate to get in touch with us here: https://support.google.com/googlenest/gethelp